- Cooking
- I enjoy helping others and giving back to the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Volunteering
- I enjoy cooking for friends and family gatherings
- Video Gaming
- Fundraising Events
- Crafting and DIY Projects
- Music
- Baking
- Strategy Games
- Drawing and Painting
- Mindfulness Practices
- Regularly practice mindfulness and meditation for overall wellness
Bronwyn Taylor
Pokeno
Summary
I have worked in customer service roles for about10 years and enjoy the interactions with people and bringing a smile to their face. I pride myself on my strong communication skills, positive attitude and ability to connect well with others. I have previously worked in roles that entail, checkout operator (greeting customers and helping them feel welcome), stocking shelves, working in a fast-paced kitchen environment, till work (cash handling), and also busy holiday periods under high levels of pressure. I am now looking forward to securing a stable and rewarding position where my strengths in customer service experience will bring a lot of value to my next role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CallCentre People (temp), Vector
02.2024 - 03.2024
- Working through high volumes of customer calls, processing and assisting with enquiries and providing a friendly and efficient service
- Provided technical information to callers in a reassuring manner
- Confirming private and confidential customer details and updating their records within the system, upholding a high attention to detail
- Logged jobs for callers to get help with fixing their power
Customer Service Assistant
The Warehouse
10.2023 - 02.2024
- Demonstrated proficiency in organising and displaying products on racks according to company standards
- Greeting and serving customers on the checkouts, providing a positive and efficient service
- Cash handling, processing payments, exchanges and refunds
- Providing store and product information and upselling sale items
Customer Service Assistant
Farmers
11.2022 - 01.2023
- Greeting and serving customers on the counters
- Processing online orders that were getting picked up, checking ID’s
- Cash handling, processing gift card payments, and online gift vouchers
Customer Service Assistant
Looksharp Store, Manukau
02.2020 - 01.2022
- Demonstrated proficiency in organising and displaying products on shelves and prongs according to company standards
- Greeting and serving customers on checkout
- Helping customers with costume ideas and putting costumes together
Customer Service Representative
Countdown, Takanini
07.2017 - 02.2020
- Greeting customers and processing orders on the checkout
- Helping customers find products they were after by learning store layout
- Displaying products back in their correct places on the shelves
Customer Service Representative
McDonald’s Papakura
07.2013 - 05.2016
- Taking multiple drive through orders while also cash handling and processing orders
- Cleaning the restaurant area to make sure each customer had a clean space to enjoy their meal
- Preparing kitchen food items for burger preparation and grabbing boxes of fries from the freezer ready for cooking
Education
Certificate - Call Centre
CallCentre People
CallCentre People Auckland City01.2024
Baking and Patisserie Level3 - undefined
MIT
06.2013
Skills
- Efficient and well organised
- Enthusiastic - able and willing to learn new skills
- Reliable and trustworthy
- Great customer service and an excellent understanding of customer care
- Eager to bring my creativity into the workplace
- Fast learner
Certification
Certificate in Baking and Patisserie Level 3
Certificate for level 1 Call Centre Work
Interests
Timeline
Customer Service Representative
CallCentre People (temp), Vector
02.2024 - 03.2024
Customer Service Assistant
The Warehouse
10.2023 - 02.2024
Customer Service Assistant
Farmers
11.2022 - 01.2023
Customer Service Assistant
Looksharp Store, Manukau
02.2020 - 01.2022
Customer Service Representative
Countdown, Takanini
07.2017 - 02.2020
Customer Service Representative
McDonald’s Papakura
07.2013 - 05.2016
Baking and Patisserie Level3 - undefined
MIT
Certificate in Baking and Patisserie Level 3
Certificate for level 1 Call Centre Work
Certificate - Call Centre
CallCentre People
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