Brooke Wilkinson
Wānaka,OTA
Summary
With 18 years of experience in hospitality and events, I have extensive training in and knowledge of the service industry, encompassing high profile bartending and catering, barista and fine dining service. My efficiency, professionalism and excellent work ethic combined with a genuine understanding and care of clients needs provides companies with assurance that their event will be managed successfully with integrity, ensuring client care and satisfaction. My ambition is to elevate my managerial and communication skills through a career in the film industry.
Overview
1
1
year of professional experience
Work History
Craft Assistant
Craft Services - 'Tears Of Rain'
02.2024 - 02.2024
- Barista services, focusing on high quality, efficient drink service for high volume clientele of up to 200
- Utilized company vehicle to complete regular off site shopping tasks and fruit order pick ups
- Communicated via radio between production, catering and craft operations to execute meal timings and deliveries to various film locations and departments with special awareness of dietary and V.I.P. needs
Front of House Manager
Flying Trestles - 'A & P Show'
11.2023 - 11.2023
- Managed 6 staff to efficiently operate morning tea, lunch, afternoon tea and bar service for up to 700 members daily
- Responsible for all beverage daily stock take and ordering, recording and communicating numbers to event planners
- Operated as main communicator between on-site event planner and Flying Trestles team, ensured accurate quantity of meals with correct dietaries, executed smooth and friendly service, minimized waste
Front of House Manager
Flying Trestles - 'Wānaka Wellness Event"
10.2023 - 10.2023
- Daily pre-shift meetings with various event coordinators for actual attendee numbers (averaging 600 guests) and schedule updates, communicated information between chefs and front of house team
- Managed 6 staff members, delegating opening duties, food prep tasks and organized their roles during service based on unique skill sets and observed strengths
Catering Assistant
Forte Food - 'S.A.S'
06.2023 - 07.2023
- Responsible for ensuring accurate compliance, labeling and delivery of daily dietaries on site
- Clear, professional radio communication between production and catering for meal time deliveries, with special attention to last minute changes and requirements due to filming
- Demonstrated ability to work under high pressure shifts with competency and professionalism for 12 plus hour shifts
Education
Bachelor of Arts - Spanish
University of Oregon
Oregon, United States05.2004
Skills
- Excellent interpersonal and collaboration skills
- Effective communicator, clearly determining clients and event planners expectations and needs
- Highly organized with demonstrated capability of assessing and optimizing service strategies
- Expert knowledge of coordinating and delivering large group events
- Strategic focus on team management, effectively communicating tasks and role expectations
- Confident acting as primary liaison, via radio, between departments to ensure timely and accurate service of meals
Work References
Michael Robbins - Owner/Operator, 'Craft services' : 022-160-9315
Mikassa Mains - Unit manger, 'Craft Services' : 210-244-3106
Phil Sparrow - Head chef, 'Flying Trestles' : 021-050-7412
Harriet Fyfe - Owner/Operator, 'Forte Food catering' : 027-717-1350
Timeline
Craft Assistant
Craft Services - 'Tears Of Rain'
02.2024 - 02.2024
Front of House Manager
Flying Trestles - 'A & P Show'
11.2023 - 11.2023
Front of House Manager
Flying Trestles - 'Wānaka Wellness Event"
10.2023 - 10.2023
Catering Assistant
Forte Food - 'S.A.S'
06.2023 - 07.2023
Bachelor of Arts - Spanish
University of Oregon
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