Brooklyn Acarapi
Auckland,Beach Haven
Summary
Organised and dedicated professional with experience in customer service, hospitality, administration and working with people. Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Constantly seeking new learning opportunities and looking to advance skillset by joining a company with like-minded values.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant/PA - Auckland
Loan Market
03.2023 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Validated details and set up loan applications.
- Set up, stored and updated customer files and records.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
Front of House Waitress - Auckland
Dizengoff
07.2022 - 03.2023
- Contributed to positive workplace culture by fostering teamwork among staff members through effective communication and support during busy shifts.
- Fostered relationships with regular customers, and resolved guest complaints professionally.
- Executed daily opening and closing tasks, ensuring readiness for each shift.
- Cross-training in various role: barista, cashier, and food prep.
Crew Member - Dunedin
McDonald's
04.2021 - 11.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Administrative Assistant/PA - Auckland
Ray White
08.2019 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained efficient office operations by handling errands and administrative functions.
- Performed research to collect and record industry data.
- Maintained appropriate filing of personal and professional documentation.
Front of House Waitress - Auckland
The Meeting Room
07.2019 - 02.2020
- Displayed enthusiasm and excellent service to customers.
- Recommended menu items based on guest preferences, resulting in higher customer satisfaction scores.
- Resolved guest and employee complaints to maintain customer satisfaction and productive workplace.
- Contributed to positive workplace culture by fostering teamwork among staff members through effective communication and support during busy shifts.
Head Front of House Waitress - Tauranga
Mexico
05.2019 - 08.2019
- Ensured staff were providing quality service, keeping high standards and meeting customer expectations.
- Upsold high-profit items such as meat mains to enhance sales numbers.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelor of Commerce - Marketing
Massey University
Auckland, NZ07.2025
Bachelor of Commerce - Marketing
University of Otago
Dunedin, NZ11.2022
Skills
- Adaptable
- Cool under pressure
- Creative and attention to detail
- Strong Initiative
- Building customer loyalty
- Engaging with diverse customers
- Strong communication and interpersonal skills
- Dependable and responsible
- Conflict and complaint resolution
- Warm and Approachable
- Cash Handling
Certification
New Zealand Certificate in Real Estate, Skills - 05/2022 to 10/2022
Timeline
Assistant/PA - Auckland
Loan Market
03.2023 - Current
Front of House Waitress - Auckland
Dizengoff
07.2022 - 03.2023
Crew Member - Dunedin
McDonald's
04.2021 - 11.2021
Administrative Assistant/PA - Auckland
Ray White
08.2019 - 02.2020
Front of House Waitress - Auckland
The Meeting Room
07.2019 - 02.2020
Head Front of House Waitress - Tauranga
Mexico
05.2019 - 08.2019
New Zealand Certificate in Real Estate, Skills - 05/2022 to 10/2022
Bachelor of Commerce - Marketing
Massey University
Bachelor of Commerce - Marketing
University of Otago
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