Aquilla Jessop
Oratia, Auckland,AUK
Summary
Hardworking Māori/Samoan student, offering part-time work experience alongside developing knowledge of psychology and human behaviour. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Work driven from values based on whanau (family), āwhina (to support), and aroha (love).
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant (retail/shop)
Chemist Warehouse
03.2023 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received incoming supplies and stocked in correct locations.
- Communicated instructions to patients or caregivers about proper use and storage of medicines, vitamins and other pharmaceutical products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Verified patient information to correctly dispense medications.
Tour Guide Assistant, Barista
Kawiti Glowworm Caves & Railway Station Cafe
01.2017 - 01.2023
- Built personal relationships with guests to promote positive experiences.
- Answered questions, acknowledged and taught history of the (land), offered further details about tapu (sacred) areas and the importance of the Tupuna (ancestors) to educate visitors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Front of House Team Member
Corner Burger
06.2021 - 01.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Front of House Server
Cellini's
01.2014 - 01.2016
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, and ingredients.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep store working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals.
Education
Bachelor of Arts - Psychology
Massey University, Albany, Auckland
Massey, North Shore, Albany02.2025
High School Diploma -
Epsom Girls Grammar School
Auckland, NZ12.2021
Skills
- Dependable and Responsible
- Active Listening
- Critical Thinking
- Interpersonal Communication
- Continuous Learning
- Attention to Detail
- Adaptability
- Relationship Building
- Cultural Awareness
Certification
- Restricted Driving License
- Barista License
Section name
Obtained training from multiple professional baristas, alongside MAX Coffee (Kerikeri)
Timeline
Pharmacy Assistant (retail/shop)
Chemist Warehouse
03.2023 - Current
Front of House Team Member
Corner Burger
06.2021 - 01.2022
Tour Guide Assistant, Barista
Kawiti Glowworm Caves & Railway Station Cafe
01.2017 - 01.2023
Front of House Server
Cellini's
01.2014 - 01.2016
Bachelor of Arts - Psychology
Massey University, Albany, Auckland
High School Diploma -
Epsom Girls Grammar School
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