Caitlin Marvin
Auckland,AUK
Summary
Friendly and reliable staff member offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Wanting to have a career in an organization that will benefit my studies as well as helping assist customers.
Overview
6
6
years of professional experience
Work History
Retail Assistant
PETstock
04.2022 - Current
- Gave correct and appropriate advice to customers regarding their pets needs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Regularly achieved high KPI's, aiming to reach the targets for the day/week.
- Received in new stock and merched them into the store correctly.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Ran puppy pre-school classes for puppies 8-16 weeks old.
Puppy Pre-school Trainer
Petstock
06.2023 - Current
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Employed positive reinforcement with animals using "marker-" method, verbal praise and food rewards.
- Watched dogs for triggers, signs of aggression and fearful behaviours while in group classes.
- Maintained clean training arena for group classes with F10 to help protect unvaccinated puppies from viruses.
- Educated owners about benefits of training and how to combat unwanted behaviours.
Pet Sitter
Self-employeed
07.2022 - Current
- Prepared food and water following instructions from pet owners.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behaviour.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Exercised animals regularly with walks and rigorous play activities.
- Gave medication to pets following guidelines from owners.
Checkout Operator
New World Supermarket
12.2018 - 04.2023
- Helped over 200 customers per day, complete purchases, locate items and join reward programs.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Answered questions about store policies and addressed customer concerns.
- Taught associates to operate cash registers and back up team members during busy periods.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
Doggie Daycare Attendant
Bridgevalley Doggie Daycare
03.2021 - 08.2022
- Was volunteering as part of work experience for university
- Washed, dried and helped with basic grooming.
- Exercised animals regularly with walks and rigorous play activities, and created positive enrichment activities to stimulate them mentally and physically.
- Helped treat animal skin and eyes with ointments and other medications.
Babysitter
Anonymous
01.2018 - Current
- Prepared healthy, age-appropriate snacks and meals.
- Assisted children with homework assignments and special projects across different subjects.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Played games, worked on puzzles and read books to young children.
- Communicated positively with children and guardians.
Education
Certificate in Animal Management - Companion Animal
Unitec
Point Chevalier, AUK11-2021
Certificate in Animal Management - Canine Behaviour And Training
Unitec
Point Chevalier, NZ11.2024
High School - NCEA Levels 1, 2 And 3, UE
Selwyn College
Kohimarama, AUK11-2020
Skills
- Cash register operation
- Customer assistance
- Display and product set up
- High knowledge of pet needs
- Sales Expertise
- Product Knowledge
- Team work
- Credit and Cash Transactions
Timeline
Puppy Pre-school Trainer
Petstock
06.2023 - Current
Pet Sitter
Self-employeed
07.2022 - Current
Retail Assistant
PETstock
04.2022 - Current
Doggie Daycare Attendant
Bridgevalley Doggie Daycare
03.2021 - 08.2022
Checkout Operator
New World Supermarket
12.2018 - 04.2023
Babysitter
Anonymous
01.2018 - Current
Certificate in Animal Management - Companion Animal
Unitec
Certificate in Animal Management - Canine Behaviour And Training
Unitec
High School - NCEA Levels 1, 2 And 3, UE
Selwyn College
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