Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities
Hobbies and Interests
Personal Information
Timeline
Generic
Candace Wiles

Candace Wiles

Auckland,New Zealand

Summary

I have recently sold my long-existing sports and movement franchise that I owned for over 9 years.

I am now looking at branching out with my experience in marketing and selling a program, being the front of house, and joining your team are roles I am eager to undertake. My expertise in building strong relationships and hosting clients is something I can confidently bring to the table. Taking on the challenge of enhancing your brand and engaging with both new and existing customers is an opportunity I find thrilling. With my skills, I would be an asset to your company in task management and overseeing front-of-house operations. Additionally, I can facilitate online purchases and connect clients with your support staff. I am poised to excel and inject a fresh, dynamic approach to your brand. I have a knack for relating to people and putting customers at ease, and I am keen to delve into the intricacies of your business. Accomplished franchise owner offering proven background and business management expertise. Runs successful business by resolving everything from customer and employee concerns to building management issues with calm, level-headed approach. Focused on maximizing profits, minimizing employee turnover and building solid reputation. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

12
12
years of professional experience

Work History

Playball Kidz Franchise Owner

Playball New Zealand
Auckland, New Zealand
01.2016 - 09.2024
  • Developed coaches' abilities to foster morale and self-assurance in students.
  • Managed student registrations by closely monitoring sign-ups
  • Created yearly schedule for sport session running times by collaborating with Center managers, Owners, Sports coordinators, department heads and parents
  • Developed specialized training programs for various sports within the school
  • Designed age-appropriate sports curriculum for children to excel in their foundational stage
  • Managed scheduling and training activities for coaches in school environments
  • Managed weekly payrolls and oversaw annual leave and sick leave on a regular basis.
  • Recruited coaches by conducting interviews and handled their legal formalities such as setting up contracts, payrolls and obtaining police vetting along with first aid certificate.
  • Enhanced organization by developing effective system for ordering and recommending equipment, supplies, and uniforms
  • Conducted supplier research to secure competitive prices for equipment
  • Developed and implemented a fee structure that prioritized parent and center affordability, resulting in increased student participation.
  • Served as an educator for a variety of sports, adhering to New Zealand Ministry of Education standards.
  • Educated and guided coaches on best practices for ensuring vulnerable children's safety and comfort, while fulfilling coaching obligations with sound judgment
  • Conducted coach training workshops to educate them on creating lesson plans and best coaching practices for diverse sport sectors.
  • Supervised practices and contests to ensure prioritized safety and public liability at all times.
  • Maintaining positive relationships with parents, schools, and the community is essential.
  • I incorporated the Playball curriculum to teach sports in a fun and engaging manner. Amidst COVID, I managed to coordinate team engagement during lockdown through video exchanges, with coaches recording training sessions and providing accessible links for parents. I also organized outdoor sports sessions to proceed in a safe and viable environment. Additionally, I handled the administration of books, including invoicing and reconciliation, ensuring timely fee collection.

Dance Mouse-Franchise owner

Self Employed
South Africa
06.2012 - 06.2015
  • I ran and grew the school in Alberton (Suburb of Johannesburg) for three years
  • The dance school, starting from scratch, developed into a busy 220 pupil school
  • I taught several styles of dance including modern, hip hop, freestyle, jazz, cheerleading, and disco
  • I personally managed the financial side of the business
  • I was instrumental in scheduling students' exam days and year end concerts
  • Oversaw daily office operations for staff
  • Composed and drafted all outgoing correspondence and reports for managers
  • Oversaw inventory and office supply purchases
  • Complied annual recommendations for end of fiscal year budgets
  • Created company's first employee manual including training and development
  • Processed accounts receivable and accounts payable
  • Liaised with vendors to order and maintain inventory of office supplies
  • Performed accounts receivable duties including invoicing, researching charge backs, discrepancies and reconciliations
  • Reduced overhead by taking on more responsibility with creative and administrative projects
  • Supported CFO through personal document management, calendar organization and collateral preparation for meetings
  • Managed executive calendar and coordinated weekly project team meetings
  • Calculated Usual, Customary and Reasonable (UCR) fees
  • Contacted patients regarding unpaid and underpaid accounts to resolve any issues
  • Improved timely paying of bills by developing flexible payment plans for patients.

Education

Coaching/ Foundation Phase - Sports And Movement

Playball Sports Coach
Auckland
09-2024

Child First Aid Certificate -

St Johns
07-2024

Diploma -Dance teacher -

DESA- Dance Educators of South Africa
Johannesburg
12.2015

Unqualified -

MCI-Montessori International-London/England- Montessori Teacher
Johannesburg
12.2014

Sports Mangement Cerificate -

UNISA-University of South Africa
Johannesburg
12.2008

Skills

  • Customer Support Expertise
  • Effective Communication
  • Critical thinking and problem solving
  • Flexible Problem-Solving
  • Team Leadership
  • Prioritized Task Management
  • Microsoft Office Proficiency
  • Team Collaboration Skills
  • Software Competency
  • Safety Protocol Implementation
  • Effective Interpersonal Communication

References

  • Erin Skeen, Playball New Zealand, +64 21923232, nz@playball.co.nz

Extracurricular Activities

Netball sports Coach, Netball North Harbour, Auckland, 01/2021, 09/2024, Coach and manage Year 6 Netball team within NNH Netball league. Basketball coach,  Basketball team- Breakers Basketball centre,Constellation Drive, Auckland, 01/2022, 09/2024, Coach and manage year 3 Basketball team.

Hobbies and Interests

  • Running
  • Reading
  • Coaching sports and Movement

Personal Information

Child Care Worker/ Sports Coach

Timeline

Playball Kidz Franchise Owner

Playball New Zealand
01.2016 - 09.2024

Dance Mouse-Franchise owner

Self Employed
06.2012 - 06.2015

Coaching/ Foundation Phase - Sports And Movement

Playball Sports Coach

Child First Aid Certificate -

St Johns

Diploma -Dance teacher -

DESA- Dance Educators of South Africa

Unqualified -

MCI-Montessori International-London/England- Montessori Teacher

Sports Mangement Cerificate -

UNISA-University of South Africa
Candace Wiles