Capryse Ngamotu
Napier
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Duty Manager
Breakers
189 Tennyson St
06.2022 - Current
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Crew Member
Mcdonalds
5 Thackeray St
10.2021 - 02.2022
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Worked well with teammates and accepted coaching from management team.
- Documented customer orders and conveyed special requests to kitchen staff.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Took orders, prepared meals, and collected payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Trained new team members on procedures, customer service, and sales techniques.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
Skills
- Verbal and Written Communication
- Staff Training
- Service Management
- Customer Communication
- Checking Reservations
- Team-Building Exercises
- Motivational Leadership
- Site Management
Timeline
Duty Manager
Breakers
06.2022 - Current
Crew Member
Mcdonalds
10.2021 - 02.2022