Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carla BENSILHE

Auckland,Auckland

Summary

In New Zealand for a year as part of a working holiday visa, I want to discover the professionnel world in New Zealand and give it a French Touch. I want to develop new skills in many area. I like customer contact and teamwork.

Overview

4
4
years of professional experience

Work History

Travel Consultant

Selectour Vents d’ailleurs
03.2023 - 01.2024
  • Booking plane and train tickets for compagnies for business travel in France and abroad
  • Complete tailor-made travel organization
  • Assembly of tourism products
  • Issuance of airline tickets with Amadeus software
  • Reception and advice after customers on the different destinations
  • Make and hand over travel diaries
  • After-sales service
  • Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
  • Organised all holiday matters from beginning to end, including booking tickets and accommodation and securing rental transportation.
  • Developed travel itineraries for clients based on budgets and client needs.
  • Researched information regarding travel prices, customs and weather conditions to provide thorough information to customers.
  • Offered clients brochures and pamphlets detailing tourist attractions, resorts and dining options in desired destinations.
  • Educated customers about visas and documents required for specific travel destinations.

Travel Agent

Leclerc Voyages
09.2022 - 02.2023
  • Booking flights in France and abroad with the software Amadeus
  • Reception and advice after customers on the different destinations
  • Make and hand over travel diaries
  • After-sales service
  • Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
  • Organised all holiday matters from beginning to end, including booking tickets and accommodation and securing rental transportation.
  • Developed travel itineraries for clients based on budgets and client needs.
  • Researched information regarding travel prices, customs and weather conditions to provide thorough information to customers.
  • Offered clients brochures and pamphlets detailing tourist attractions, resorts and dining options in desired destinations.
  • Educated customers about visas and documents required for specific travel destinations.

Tourist Point Information Officer

Office de tourisme Vallée d’Ossau
06.2022 - 08.2022
  • Reception and advice for visitors throughout Ossau Valley region (hikes, cultural visits, family activities, nautical and mountain activities
  • Reservation of activities and accommodation
  • Secretariat
  • Management of documentation stocks
  • Management of the reception area
  • Sale of products services
  • Management of the tourist office web site

Intership

TUI Nouvelles frontières
02.2022 - 03.2022
  • Preparation of quotes
  • E-mail and call management
  • Promotion of tour operator products
  • Setting up the agency showcase

Cashier

Lidl
06.2020 - 10.2021
  • Shelving
  • Maintenance
  • Bakery
  • Cashier
  • Respect of the cold chain
  • Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
  • Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
  • Maintained clean, tidy and organised checkout areas.
  • Worked closely with front-of-house staff to facilitate positive customer experiences.
  • Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
  • Verified register at beginning and end of work shifts to help with error-free money handling.

Education

Advanced Diploma - Tourism

Lycée Marie Curie
Tarbes, France
2022

Skills

  • Positive and approachable
  • Upbeat, outgoing and positive
  • Relationship Management
  • Customer Service

Languages

English
Professional Working
French
Native or Bilingual

Timeline

Travel Consultant

Selectour Vents d’ailleurs
03.2023 - 01.2024

Travel Agent

Leclerc Voyages
09.2022 - 02.2023

Tourist Point Information Officer

Office de tourisme Vallée d’Ossau
06.2022 - 08.2022

Intership

TUI Nouvelles frontières
02.2022 - 03.2022

Cashier

Lidl
06.2020 - 10.2021

Advanced Diploma - Tourism

Lycée Marie Curie

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Carla BENSILHE