CARLYLE KAMALI
Auckland,Kaipara
Summary
Able to professional customer service in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of customer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decision independently and quickly with minimal escalation and a good team player.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Graphic Designer
Custom Prints
01.2015 - 01.2016
- Create design, concept and sample layout for brochure, t-shirts, posters, mugs, stand up banners and other print material required
- Mark up, past and assemble final layouts to prepare layouts for printer
- Review final layouts and suggest improvements as needed.
Sales & Marketing Representative
Jade Fiji
01.2015 - 01.2016
- To achieve maximum sales by effectively selling the products and services offered by Jade Fiji
- Promote, sell and secure orders from existing and prospective customers
- Demonstrate products and services to both existing and potential customers and assisting them in selecting those best suited to their requirements.
Housekeeping Supervisor
Te Arai Links
10.2023 - Current
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Housekeeping Attendant
Te Arai Links
12.2022 - Current
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
- Ensured a healthy environment for guests by adhering to strict sanitation standards in all cleaning tasks.
- Provided exceptional customer service, addressing guest concerns promptly and professionally.
- Reduced room turnover time by efficiently organizing daily tasks and prioritizing room assignments based on check-out times.
Director
The Pork Shop
01.2021 - 01.2022
- Daily operations and services
- Keep track of stock
- Promote specials of the week
- Balancing of sales.
Customer sales service representative- Malaysia Airlines
Mind Pearl
01.2016 - 01.2021
- Work with Delay coverage team and advanced scheduled change team
- Customer airline reservations
- Airline ticketing
- Customer rebooking
- Advise customers on schedule change and re-accommodation options
- Re-protection of customers during flight delays and cancellations
- Booking and Reservation for frequent flyer members
- One World help desk.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Store Supervisor / Sales & Marketing Representative
Eagle’s Closet
01.2012 - 01.2013
- To achieve maximum sales by effectively promoting merchandise that’s in stock
- Updating of social media pages
- Train and supervise staff on customer services
- Balancing of daily sales.
Trainee Technician
Cooke’s Air conditioning and Refrigeration
01.2011 - 01.2012
- Learning the trade of becoming a refrigeration technician
- Trouble shoot and repaired problems that affect air conditioning and Refrigeration systems
- Responded to breakdowns on job sites when requested
- Maintaining and servicing of air conditioning and refrigeration systems.
Bar tender
Bar 66
01.2008 - 01.2010
- Mixed and served alcoholic beverages behind the bar
- Keep records of outgoing and incoming stock
- Balancing of daily stock & sales.
Education
Bachelor of Science -
University of the South Pacific
Youth With A mission Discipleship Training -
University Of Nations
06.2014
Certificate IV Graphic Designing -
Fiji National University
02.2014
Fiji Eight Year Examination -
Marist Brothers Primary School
01.2008
Fiji School Leaving Certificate -
Cathedral Secondary School
01.2004
Skills
- Computer Literate
- Good communication skills
- Being able to deal with people at all different levels
- Willingness to work and learn new skills
- Team player
- Staff evaluations
- Task assignment
- Cleaning practices
- Department coordination
- Ordering cleaning supplies
- Employee evaluations
References
- FangFang Jamnadas, Managing Director Jade Fiji / Custom prints, +679 7777799, fangfang813@yahoo.com
- Julianne Verma, Managing Director Custom Prints, juliannefiji@gmail.com
- Dion Young, Supervisor Mind pearl, +679 9089807, Dyoung@frcs.org.fj
- Raymond Bangamuseve, Call Centre Manager Mind Pearl, +679 9303123, raymondsbudgetmart@gmail.com
Languages
English
Native or Bilingual
Timeline
Housekeeping Supervisor
Te Arai Links
10.2023 - Current
Housekeeping Attendant
Te Arai Links
12.2022 - Current
Director
The Pork Shop
01.2021 - 01.2022
Customer sales service representative- Malaysia Airlines
Mind Pearl
01.2016 - 01.2021
Graphic Designer
Custom Prints
01.2015 - 01.2016
Sales & Marketing Representative
Jade Fiji
01.2015 - 01.2016
Store Supervisor / Sales & Marketing Representative
Eagle’s Closet
01.2012 - 01.2013
Trainee Technician
Cooke’s Air conditioning and Refrigeration
01.2011 - 01.2012
Bar tender
Bar 66
01.2008 - 01.2010
Bachelor of Science -
University of the South Pacific
Youth With A mission Discipleship Training -
University Of Nations
Certificate IV Graphic Designing -
Fiji National University
Fiji Eight Year Examination -
Marist Brothers Primary School
Fiji School Leaving Certificate -
Cathedral Secondary School
Similar Profiles
Lamar HendersonLamar Henderson
Non Cdl Commercial Truck Driver at BVE Custom Prints LlcNon Cdl Commercial Truck Driver at BVE Custom Prints Llc
Nicholas RapierNicholas Rapier
Graphic Designer/Draftsman at Get Yours Custom Creations Designs & Prints, LLCGraphic Designer/Draftsman at Get Yours Custom Creations Designs & Prints, LLC
Azucena HernandezAzucena Hernandez
Operator at Amigo Custom Screen Prints LLCOperator at Amigo Custom Screen Prints LLC