Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Carmen Hunter

Hamilton,WKO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Personal lending banker with experience in processing credit applications, financial health checks and debt consolidation enquiries. Assisting customers to the best of my ability and knowing where to refer them to in the event additional assistance in needed from internal or external stakeholders.



Overview

5
5
years of professional experience

Work History

Customer Banking Specialist

Bank Of New Zealand
09.2019 - Current
  • DCA Accredited - Unsecured lending.
  • Maintained appropriate filing of personal and professional documentation.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
  • Provided reliable support and advice, for customers experiencing difficulty.
  • Process lending applications for Credit Cards, Personal Loans and overdrafts.
  • Maintain Quality Assurance in the filing of applications.
  • Conduct financial health checks and provide advice that benefits customers.
  • Displayed absolute discretion at handling confidential information.
  • Answer phone calls and address customer questions and concerns to promote satisfaction and continued business.
  • Assist in answering escalated queries from colleagues.
  • Refer customers to the correct line of service - in the event I was not able to provide a solution.

Colleague Collective Leader

Bank Of New Zealand
09.2019 - 03.2023
  • Collaborate and communicate effectively with leaders and bankers in the CCH to provide an engaging workplace where bankers can feel included, heard and valued.
  • Arrange events with internal and external stakeholders.
  • Distribute communications regarding initiatives the bank is leading.

Social Media Moderator

Bank Of New Zealand
09.2019 - 02.2023
  • Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
  • Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
  • Worked with internal stakeholders to improve flow of information or content in social media and digital community environments.
  • Complete daily service quality checklists for social media. This is to ensure we meet our Advertising Standards Authority and Digital Harm Act obligations.

Social Media Management

Freelance
09.2020 - Current
  • Managed content across multiple platforms for widest audience reach.
  • Organized, prioritized and managed multiple projects according to dedicated release schedule.
  • Promoted and marketed works through social media platforms.
  • Customized brand message to reach and capture target audience interest and drive engagement.
  • Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
  • Edited and proofread drafts of articles and other documents.
  • Manage, maintain and coordinate content schedules with stakeholders.

Education

CQiB - Banking And Financial Support Services

FINSIA
01.2023

High School Diploma -

Te Kauwhata College
Te Kauwhata, NZ
11.2016

Skills

  • Multitasking
  • Attention to Detail
  • Relationship Building
  • Analytical and Critical Thinking
  • Documentation and Recordkeeping
  • Conflict Resolution
  • Complaint Handling
  • Processes and procedures
  • Work Planning and Prioritization
  • Continuous Improvement

Accomplishments

  • Chevron 2021 - Team award winner.
  • Public speaking within BNZ to raise awareness of the importance of diversity, inclusion and supporting the LGBT+ community within the workplace.
  • Assisting with communications and content creation as a Pride@BNZ member.
  • Being a model to champion a unisex uniform in the BNZ employee catalogue.
  • Becoming a Culture Leader within BNZ where I have the opportunity to encourage D&I, teamwork and socializing.

Timeline

Social Media Management

Freelance
09.2020 - Current

Customer Banking Specialist

Bank Of New Zealand
09.2019 - Current

Colleague Collective Leader

Bank Of New Zealand
09.2019 - 03.2023

Social Media Moderator

Bank Of New Zealand
09.2019 - 02.2023

CQiB - Banking And Financial Support Services

FINSIA

High School Diploma -

Te Kauwhata College

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Carmen Hunter