Carmen Sinclair De Parata

Royal Brisbane and Woman's Hospital is a the biggest and most diverse Hospital and Health system in the southern hemisphere with capacity of 929 beds. 19 years as Ward Administrator, my contracts had been situated all over the Hospital campus for the first few years. my first permanent placement was the Medical Assessment and Planning Unit. Last contract held I occupied Ward 9ANorth which is Surgical Perioperative Services department. Ward Administrators work front of Ward in autonomously amongst clinicians and other health professionals. Front of Hospital staff are expected to be courteously while remaining calm and empathetic ensuring that patient care and safety is the priority and focus, being mindful of cultural diversities. the aim is to deliver excellent care underpinned by our establishment's values of respect, integrity, high performance, teamwork and compassion.

Be that Integral member of a professional team, assisting with accurate and timely professional administrative and client focused support service to patients, relatives, visitors and multi-disciplinary health care providers with whom the position liaises. Managing office inventory, to determine supply levels and maintain inventory.

Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.

Complete discharging task with efficiency and accuracy, resulting in patient Flow identified needs of customers promptly and efficiently.

(Example: arranging accommodation, flights, trains, buses, taxis for patients and their escort)

Conducting multiple interviews for the purposes of funding and data entry with both our patients and their relatives, this involves research.

Confidently communicate with all levels of staff and clients, understanding and anticipating needs, including undertaking investigations to find and implement solutions to meet those needs whilst demonstrating a positive service focus. These are but some of the duties