Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
References
Hobbies and Interests
OTHER RELEVANT WORK EXPEREINCE
Work Availability
Checkout Operator of the Year 1st Place Store Competition
Generic

CAROLINA CASTRO

Tauranga,BOP

Summary

Dynamic, customer-focused professional with a proven track record of delivering exceptional service and support while consistently exceeding expectations. Known for collaboration and adeptness in coaching and supervising staff to foster a positive and productive work environment. Dedicated to excellence, ensuring every task is completed to the highest standards, significantly contributing to overall team success. Passionate about enhancing customer experiences and driving operational efficiency through innovative solutions and strategic improvements.

Overview

6
6
years of professional experience
5
5
Certification

Work History

Supervisor Check outs

Countdown
07.2011 - 02.2015
  • Customer service
  • Supervising staff
  • Lotto Service
  • Complaints
  • Refunds
  • Enquiries
  • Trained staff
  • (18)

Supervisor Check outs

Countdown
07.2009 - 02.2011
  • Customer service
  • Supervising staff
  • Lotto Service
  • Complaints
  • Refunds
  • Enquiries
  • Trained staff
  • (7)

Education

Certificate - Certificate in Foundation Studies ( ESOL) Level 4

Toi Ohomai Institute of Technology
Tauranga, NZ
07-2014

Supermarket Retailing Level 2

Retail Institute
Wellington, NZ
08-2013

Terminal Operations Course

NZ Lotteries

New Zealand Certificate in Food Or Beverage

Competenz
Wellington, NZ
12-2019

Skills

  • Strong customer service skills
  • Interpersonal and communication
  • Supervisory and management experience
  • Problem solving and to deal with difficult customers
  • Relationship building
  • Highly organised
  • Good Information processing skills
  • Practical and physically able
  • Able to work unsupervised
  • Used to adhering to policies, safety and procedure
  • Proven team player
  • Computer application skills’ Business administration and computing level 2’
  • Cross cultural awareness
  • Retail Supermarket Stage 2

Accomplishments

  • Achieved Checkout Operator of the Year 2013 Awarded for [excellent all round Customer Service ] with accuracy and efficiency.

Certification

Licences: Class 1 full.

Languages

English
Bilingual or Proficient (C2)

Timeline

Supervisor Check outs

Countdown
07.2011 - 02.2015

Supervisor Check outs

Countdown
07.2009 - 02.2011

Terminal Operations Course

NZ Lotteries

Certificate - Certificate in Foundation Studies ( ESOL) Level 4

Toi Ohomai Institute of Technology

Supermarket Retailing Level 2

Retail Institute

New Zealand Certificate in Food Or Beverage

Competenz

References

  • Raewyn, Kitzhoefer, Administration Manager, 07 571 70500 ext 002, Countdown (Fraser Cove)
  • Mr. Les Curtis ( Friend) 027 520 2712

Hobbies and Interests

Gardening, Music, Walking around the Mount

OTHER RELEVANT WORK EXPEREINCE

  • CANSAS DOMINACA
  • Dominican Republic
  • Sales Representative

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Checkout Operator of the Year 1st Place Store Competition

English and Spanish Fluent Communicator 

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CAROLINA CASTRO