Cassandra Heke
Hospitality Extroidanaire
Sandringham,AUK
Price is what you pay. Value is what you get.
Warren Buffett
Summary
Dynamic professional with over 32 years demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Proficient in delivering unparalleled guest experiences, handling reservation systems and coordinating events. Skilled in upholding high standards of service, adapting to guest preferences and managing feedback. Passion for food preparation, providing quality products to customers.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Salt Restaurant And Bar
09.2020 - 06.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
Barista/Counter Assistant
Harbour House Cafe
09.2020 - 05.2021
Fast Food Employee
Hangry Burger
10.2020 - 02.2021
Cafe Assistant
Nola Cafe
02.2018 - 09.2020
Tasting Room Assistant/Waiter
The Filter Room
06.2016 - 12.2017
Restaurant Hostess
Craggy Range Winery
06.2013 - 05.2016
.
Restaurant Manager
The Old Church
10.2009 - 05.2013
Restaurant/Functions Manager
Clearview Estate Winery
10.2007 - 09.2009
Restaurant Manager
Aquamatta Restaurant
01.2006 - 09.2007
Section Waiter
Relish Group
03.2005 - 01.2006
Section Waiter
Soul Bar And Bistro
08.2004 - 03.2005
Restaurant Hostess/Senior Waiter
The Bathers' Pavilion Restaurant
01.2000 - 07.2004
Receptionist/Administration Assistant
Rockpool Bar & Grill
01.1995 - 12.1999
Senior Waiter
Metropole Restaurant And Bar
02.1992 - 10.1994
Restaurant Waiter
Prego Restaurant
01.1990 - 02.1992
Education
Certificate In Tourism, Level 4 - Tourism And Travel
12.1989
- Continuing education in Tourism and travel.
- Gained a deep understanding of NZ's tourism industry, special interest tourism, hotel and hospitality operations and more.
Certificate In Tourism, Level 3 - Tourism And Travel Management
06.1989
- Continuing education in Tourism, Travel and Aviation law.
- Gained customer service and communication skills.
Higher School Certificate - Biology, English, Economics, Geography, History
12.1988
Sixth Form Certificate - Biology, English, Geography, History, Economics
12.1987
Biology - 4, English - 1, Geography - 3, History - 2, Maths 2.
School Certificate - Economics, English, History, Maths And Science
12.1986
English A+, Economics B-, History B+, Maths A-, Science A-.
Skills
- Decision-Making
- Active Listening, empathy and patience
- Supervision and Leadership
- Guest service excellence
- Proficient in most reservations systems including WIZ Bang, POS & Quest
- Event coordination
- Knowledge of Hotel software
- Food and beverage management
- Customer Response
- Food and Beverage Knowledge
- Maintaining Clean Work Areas
- Dish Preparation
- Customer Assistance
- Regulatory Requirements
- Work Assignments
- Disciplinary Action
- Interpersonal and Written Communication
- Brand Loyalty
- Opening and Closing Procedures
- Portion Sizes
- Production Preparation
- Dining Room Management
- Employee Recruitment
- Process Evaluations
- Purchasing Strategies
- Cleaning Policy Enforcement
- Security Assurance
- Schedule Coordination
- Tool Preparation
- Ingredient Management
- Front of House Operations
- Restaurant Promotion Management
- Decision-Making
- Staff Assessments
- Performance Improvement
- Training and Development
- Restaurant Operation
- Hospitality and Accommodation
- Employee Scheduling
- Portion Standards
- Kitchen Oversight
- Safe Work Practices
- Waste Reduction
- Cooking Techniques
- Schedule Crew Members
- Monetary Transactions
- Billing and Payment Processing
- Suggestive Selling
- Dietary Restrictions
- Facilities Planning
- Menu Pricing and Writing
- High-Volume Environments
- Employee Performance Evaluations
- Equipment Maintenance
- Production Standards
- Liquor Law Compliance
- Labor and Overhead Cost Estimation
- Fire Safety Regulations
- Directing Team Members
- Competitive Knowledge
- POS Inventory System Operation
- Monitoring Food Preparation
- Kitchen Utensils
- Calm and Pleasant Demeanor
- Serve Customers
- Inventory Management Software
- Control Inventory Costs
- Cook Foods
- Database Interface and Query Software
- Shipment Processing
- Equipment Preparation
- Profit Margins
- POS Terminal Operation
- Payroll Administration
- Operations and Procedural Knowledge
- Maintain Food Safety
- Managing Deliveries
- Income Statements
- Goals and Performance
- Professional Relationships
- Collaborative Relationships
- Corrective Actions
- Managing Reservations and Large Parties
- Anticipating Problems
- Service Delivery Management
- Reconciling Cash Drawers
- Investigating Complaints
- Catering Services
- Calendar and Scheduling Software
- Industry Trends
- Compliance Requirements
- Guest Inquiries
- ADP Software
- Team Meetings
- Teamwork and Collaboration
- Profit and Loss Control
- Tracking Systems
- Manage Promotions
- Counting Money
- Staffing and Sales Reporting
Accomplishments
- Beef and Lamb Excellence Awards 2007, 2008, 2009; Clearview Estate.
- Beef and Lamb Excellence Awards 2010, 2011, 2012; The Old Church.
Certification
- General Managers Certificate - 2008 - 2014
- LCQ - 2008
- St Johns First Aid certificate - 2014
- Hazard Analysis & Critical Control Protocol (HACCP) - 2021
- Food Safety & Standards certificate - (worksafe) 2015, 2016, 2017, 2018
Sports
Played High School Hockey and High School Tennis for 4 years.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fast Food Employee - Hangry Burger
10.2020 - 02.2021
Assistant Restaurant Manager - Salt Restaurant And Bar
09.2020 - 06.2022
Barista/Counter Assistant - Harbour House Cafe
09.2020 - 05.2021
Cafe Assistant - Nola Cafe
02.2018 - 09.2020
Tasting Room Assistant/Waiter - The Filter Room
06.2016 - 12.2017
Restaurant Hostess - Craggy Range Winery
06.2013 - 05.2016
Restaurant Manager - The Old Church
10.2009 - 05.2013
Restaurant/Functions Manager - Clearview Estate Winery
10.2007 - 09.2009
Restaurant Manager - Aquamatta Restaurant
01.2006 - 09.2007
Section Waiter - Relish Group
03.2005 - 01.2006
Section Waiter - Soul Bar And Bistro
08.2004 - 03.2005
Restaurant Hostess/Senior Waiter - The Bathers' Pavilion Restaurant
01.2000 - 07.2004
Receptionist/Administration Assistant - Rockpool Bar & Grill
01.1995 - 12.1999
Senior Waiter - Metropole Restaurant And Bar
02.1992 - 10.1994
Restaurant Waiter - Prego Restaurant
01.1990 - 02.1992
Auckland Institute of Technology - Certificate In Tourism, Level 4, Tourism And Travel
Auckland Institute of Technology - Certificate In Tourism, Level 3, Tourism And Travel Management
Macleans College - Higher School Certificate, Biology, English, Economics, Geography, History
Macleans College - Sixth Form Certificate, Biology, English, Geography, History, Economics
Macleans College - School Certificate , Economics, English, History, Maths And Science
- General Managers Certificate - 2008 - 2014
- LCQ - 2008
- St Johns First Aid certificate - 2014
- Hazard Analysis & Critical Control Protocol (HACCP) - 2021
- Food Safety & Standards certificate - (worksafe) 2015, 2016, 2017, 2018
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