CASSANDRA LEE COCKBURN
Milton,New Zealand
Summary
Retail sales professional with over 15 years of experience in merchandising and inventory management.
Proven ability to enhance customer satisfaction and foster brand loyalty through effective communication and service.
Experienced in the food industry, demonstrating skills in food handling and customer service.
Strong team player with the ability to perform well independently and under pressure.
Overview
20
20
years of professional experience
Work History
Retail Assistant
Milton Post Centre and Gifts
Milton, New Zealand
01.2005 - Current
- New Zealand Post services.
- New Zealand transport agent.
- Executed merchandising strategies to optimize.
- Product visibility and inventory organisation.
- Facilitated customer transactions, enhancing brand loyalty through personalised service.
- Kept up-to-date knowledge of all products available in the store.
- Collaborated effectively with team members while also working in independent roles.
- Strong phone and computer skills are needed to improve customer service.
- Maintained high standards of customer service.
- Handled customer inquiries, complaints, and returns efficiently.
- Organized inventory processes to support operational efficiency and product availability.
- Demonstrated adaptability across various roles, including retail and food service environments.
Education
NCEA - Level 1, Level 2
Tokomairiro High School
Otago, New Zealand12.2005
Skills
- Customer service
- Operate cash registers
- Training
- Prioritisation skills
- Organization skills
- Problem solving
- Verbal communication
- Motivation
- Basic computer skills
- Works well independently and in a team environment
References
Anne Pierce, Supervisor, Milton Post Centre and Gifts, (03)417-8404
Timeline
Retail Assistant
Milton Post Centre and Gifts
01.2005 - Current
NCEA - Level 1, Level 2
Tokomairiro High School
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