Summary
Overview
Work History
Education
Skills
Clinical Student Experience
Timeline
Generic

Cassandra McIlroy

Upper Hutt,WGN

Summary

Dynamic Mental Health Support Worker with extensive experience at Te Whatu Ora – MHAIDS, adept in crisis intervention and patient care. Proven ability to de-escalate challenging situations while advocating for clients. Skilled in therapeutic communication and team collaboration, ensuring effective support for diverse mental health needs.

Overview

2
2
years of professional experience

Work History

Mental Health Support Worker

TE WHARE AHURU – MHAIDS
01.2026 - Current
  • Managed patient behavior through diversion, distraction or de-escalation.
  • Managed patients with a variety of mental health conditions including mood disorders, personality disorders
  • Engaged in therapeutic techniques with patients including music therapy, art therapy or spiritual therapy.
  • Completed housekeeping to ensure wards remained clean & safe.
  • Minded patients (where required) to ensure immediate safety of the patient or other patients.
  • Worked in both open ward (te Whare Ahuru) and seclusion ward (Te Whare Marie).
  • Provided community escorted leave with patients wishing to take leave from the premises.
  • Worked alongside the multi-disciplinary team including Nurses, Psychiatrists, Social Workers, Occupational Therapists, Court Liaison Officers & Security/Orderlies.
  • Received & completed delegated tasks from registered nurses including assisting with patient tasks, personal cares, escorted leave & therapies.
  • Completed further training in de-escalation & restraint.
  • Facilitated patient-whanau meetings.

Casual Mental Health Support Worker

TE WHATU ORA - MHAIDS
01.2025 - 01.2026
  • Provided compassionate support to patients experiencing diverse mental health challenges, including psychosis, dementia, anorexia, post-partum issues, and depression.
  • Provided 1:1 care for patients experiencing acute mental distress needing minding to ensure immediate safety.
  • De-escalated mentally distressed patients and intervened where safety was compromised.
  • Consistently assessed a patient’s mental status to recognise improvement or deterioration in mental state.
  • Collaborated with nurses and multi-disciplinary team to address patient deterioration, ensuring timely interventions from security, social workers, occupational therapists, psychiatrists, and psychologists.
  • Worked alongside the multi-disciplinary team to complete care plans to support patients.
  • Promoted therapeutic techniques among patients to effectively manage and alleviate distress.
  • Adapted to various healthcare settings, including acute inpatient facilities, long-term wards, and community outreach programs.
  • Completed documentation on patients’ behaviour & daily activities of living both physically & electronically.

Healthcare Assistant

Hutt Valley Hospital - Community Health Service
04.2024 - 01.2026
  • Collaborated with multi-disciplinary teams to deliver healthcare for patients.
  • Regularly reviewed cases with the multi-disciplinary team including Healthcare assistants, ACNM’s, Administrators, CNM’s, physiotherapist, occupational therapists & other allied health professionals.
  • Executed delegations from multi-disciplinary teams promptly and effectively.
  • Completed in-service training for safety in the community.
  • Obtained moving & handling certification & first aid training.
  • Assisted patients in their homes with personal care, medication prompts, household cleaning, and wound care to support their health and well-being.
  • Collaborated with patients’ whānau to develop personalized care plans that address individual patient needs.
  • Conducted initial assessments and re-assessments for home-help services to evaluate care levels required and identify needs for extended services.
  • Completed long-term referrals for home-help & personal cares for patients determined to need long-term care.
  • Assisted District Nurses with complex wound care cases & safety visits.
  • Restocked wound care supplies to ensure availability for patient needs.

Education

Bachelor of Science - Nursing Māori

WHITIREA POLYTECHNIC
03-2026

Bachelor of Science - Nursing Year 1

OTAGO POLYTECHNIC
12-2023

NCEA Level 1, 2 & 3 - Merit Endorsement

STRATFORD HIGH SCHOOL
Stratford
11-2020

Skills

  • Mental health support
  • Patient care
  • Crisis intervention
  • Crisis management
  • Counseling techniques
  • De-escalation skills
  • Documentation skills
  • Client advocacy
  • Active listening
  • Conflict resolution
  • Multicultural competence
  • Team collaboration
  • Therapeutic communication
  • Time management

Clinical Student Experience

WARD 7A - RESPIRATORY & CARDIOTHORACIC  Dunedin Hospital

Student Nurse   2023

• Managed 2-3 patients per shift alongside preceptors.

• Regularly performed observation checks on patients including manual blood pressure.

• Assisted patients with needs including washing and feeding.

• Managed family concerns within the Year 1 Nursing scope of practice.

• Assisted with Foley catheter removal and insertions.

• Worked effectively alongside multiple health disciplines, including physiotherapists, occupational therapists, doctors, pharmacists, social workers and district nurses.

• Notified preceptors whenever patients' observations were outside of the baseline measurements.

• Regularly administered medications according to the 5 rights of administration.

• Upheld and followed legal requirements for patient care for competent and legal care.

• Upheld Te Tiriti O Waitangi practices ensuring culturally safe care.

• Successfully administered intramuscular injections.

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TE AWAKAIRANGI HEALTH NETWORK    Lower Hutt, Wellington

Student Nurse   2025

• Completed mandatory e-learning prior to commencing placement.

• Preceptored by outreach nurses, social workers and mental health & addiction counsellors.

• Under supervision completed initial intake assessments for patients referred to Te Awakairangi.

• Under supervision completed various health assessments including head-to-toe, annual diabetic reviews.

• Completed post-visit notes utilising myindici, manage my health and single clinical portal.

• Completed re-booking for regular patients.

• Under supervision administered bicillin injections in a variety of health settings including in clinic and at patients homes.

• Regularly completed manual observations including blood pressures, pulse etc.

• Provided care plans to patients who received treatment with myself and the nurse.

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ORTHOPAEDIC OUTPATIENTS / FRACTURE CLINIC Wellington Hospital

Student Nurse   2025

• Completed pre-surgery assessments for patients including health history & vital signs.

• Assisted with cast removals, cast cares & cast applications.

• Provided orthopaedic & cast education to patients during appointments.

• Assisted with wound care procedures including suture removals, wound management, wound re-dressings.

• Regularly interacted with Registrars, Medical students and clinicians to provide support to patients.

• Regularly completed post-appointment notes on Single Clinical Portal according to the orthopaedics guidelines.

• Assisted with running orthopaedic, fracture and baby hip clinics alongside the registered nurses.

• Observed in the operating theatre a variety of orthopaedic surgeries.

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OPIOID TREATMENT SERVICE     MHAIDS – Wellington

Student Nurse   2025

• Attended regular in-service client meetings lead by registered nurses, social workers, psychologists, psychiatrists and nurse practitioners.

• Assisted in forming care-plans with patients experiencing addiction

• Completed medical reviews under supervision of psychiatrists for patients in addiction recovery.

• Attended multi-disciplinary meetings to discuss at-risk clients who require intervention.

• Discussed opioid replacement therapy treatment options with new clients of the service

• Reviewed medical documentation to ensure care-plan adherence

• Reviewed recovery plans with clients to ensure adherence or discuss changes or additional support.

• Provided mental health & addictions education to clients.

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TANE MAHUTA FORENSIC INPATIENT SERVICE     MAIDS Keneperu

Student Nurse   2025

• Provided cares to patients with a variety of criminal histories & mental health conditions.

• Administered medications according to the 5 rights of administration under nurse supervision.

• Engaged in therapeutic activities with patients including art therapy, sports, music & counselling.

• Assisted patients with escorted community leave.

• Actively engaged in communication with patients expressing concerns or distress.

• Managed patient behaviour through diversion, distraction & de-escalation.

• Provided health education to patients relating to their specific conditions.

• Communicated with registered nurses regarding patient status, behaviour, mood & mental state.

• Completed mental state examinations for nursing assessments.

Timeline

Mental Health Support Worker

TE WHARE AHURU – MHAIDS
01.2026 - Current

Casual Mental Health Support Worker

TE WHATU ORA - MHAIDS
01.2025 - 01.2026

Healthcare Assistant

Hutt Valley Hospital - Community Health Service
04.2024 - 01.2026

Bachelor of Science - Nursing Māori

WHITIREA POLYTECHNIC

Bachelor of Science - Nursing Year 1

OTAGO POLYTECHNIC

NCEA Level 1, 2 & 3 - Merit Endorsement

STRATFORD HIGH SCHOOL
Cassandra McIlroy