Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Catherine Capungco

AUK,Pukekohe

Summary

Proven track record in enhancing customer experience and operational efficiency, notably at Sky City Casino & Hotel. Expert in customer service and time management, I significantly improved satisfaction ratings through innovative solutions. Skilled in multitasking, my adaptability and professional attitude have consistently driven positive outcomes in high-stakes gaming environments. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.

My experience under Medical field is averaged but absolutely willing to be train and Learn.I finished my College Degree as a Bachelor of Science in Nursing year 2007 and way back 2005-2006 I was student On Job Training in different Hospital together with the assistance of my Clinical instructor we rounds in ward area as being on nurse duty.
This time, I have greatly developed Interpersonal and communication skills. Consequently, I develop excellent relationships with both residents and staff, which is helped by my extremely friendly and approachable demeanour.
And after I graduated I did not accomplished my Licensure to be a registered Nurse. By then my career was start on Casino Industry while working for almost a decades on this Field.
My customers service was really Development and I can say that giving quality services is my cup of tea. And I am confidently sure that I can Use this for the Health Care Services.My guiding belief is that all people deserve to live dignified lives, regardless of any assistance they need. Your institution's focus on providing and Assisting customers or Patients is something I aspire to take part in.
And Being a full time Mom year 2020-2024 I consistently taking good care of my Mother whose PWD ( ORTHOPEDIC DISABILITY) and My Brother with (SPEECH and LANGUAGE IMPAIRMENT) I think this will Help me to do my Job in providing under Health care services effectively.

Stated Below On Job Training Student Nurse:

Summary of Related Learning Experience

Communicable Disease: San Lazaro Hospital

Orthopaedic Nursing: Philippine Orthopaedic Center

Psychiatric Nursing :National Center for Mental health

Emergency and Disaster Nursing: Philippine National Red Cross Pampanga

Occupational nursing: Coca-Cola Bottling Corporation, Mimosa Clinic

School nursing: Dee Hwa Liong College Foundation

Community Health nursing :Rural Health Units-Mexico Pampanga

Beauty Clinic: IV nurse (3 months)

Overview

17
17
years of professional experience
1
1
Certification

Work History

VIP Host Gaming Machine

Sky City Casino & Hotel
Auckland, AUK
05.2024 - Current
  • Cultivated a network of local contacts to source exclusive opportunities for VIP guests, enhancing their overall experience.
  • Streamlined reservation processes for increased efficiency, leading to improved customer satisfaction ratings.
  • Customer Care and Compliance Gaming Host Responsibility.

Pit Supervisor

Royce Hotel and Casino
Clark Field Pampanga Philippines
12.2022 - 12.2023
  • Managed high-stakes games, maintaining integrity and fair play for all participants.
  • Increased table game efficiency by closely monitoring dealer performance and providing constructive feedback.

Dealer

Solaire Resort & Casino
Manila Philippines
01.2013 - 07.2014
  • Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
  • Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Dealer

Fontana Casino Leisure Park
Clark Field Pampanga Philippines
06.2007 - 12.2012
  • Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
  • Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.

Education

Bachelor of Science - Nursing

Dee Hwa Liong College Foundation
Magalang Pampanga Philippines
06.2007

Skills

Effective Multitasking

Time Management

Customer service expertise

Reliable and Trustworthy

Flexible and Adaptable

Professional Attitude

Certification

  • Basic Life Support Certification (BLS)
  • ANTI-Money Laundering Certification of attendance Fontana Casino amusement corporation November 2011
  • Certificate of Training Mimosa Medical Clinic Clark Pampanga November 2013
  • Certificate of Employment

Additional Information

Partnership Work Visa With Condition

Timeline

VIP Host Gaming Machine

Sky City Casino & Hotel
05.2024 - Current

Pit Supervisor

Royce Hotel and Casino
12.2022 - 12.2023

Dealer

Solaire Resort & Casino
01.2013 - 07.2014

Dealer

Fontana Casino Leisure Park
06.2007 - 12.2012

Bachelor of Science - Nursing

Dee Hwa Liong College Foundation
Catherine Capungco