Sharmine Wong
Auckland
Summary
Dedicated and personable Casino VIP Host with a proven track record of providing exceptional customer service and ensuring an unforgettable VIP experience. Adept at building strong relationships with high-value clients and consistently exceeding expectations.
Overview
2
2
years of professional experience
Work History
VIP Gaming Machine Host
SKYCITY Casino
02.2022 - Current
Managed and cultivated relationships with VIP clientele, ensuring personalized attention and a seamless gaming experience.
Coordinated exclusive events and promotions to enhance customer loyalty and increase overall satisfaction.
Monitored player activity, identified high value customer, and extended tailored perks to enhance their gaming experience.
Resolved customer issues promptly and professionally, maintaining a positive and inviting atmosphere.
Collaborated with other departments to ensure VIP guests received special attention in dining, entertainment, and accommodations.
Education
Bachelor of International Hospitality Management - Human Resource Management
Auckland University of Technology
Auckland07.2022
Skills
- Excellent Interpersonal skills and professional communicate skills
- Planning and reservation coordination
- Flexible, reliable, and responsive to range of work situations
- Hospitality and Accommodation
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Timeline
VIP Gaming Machine Host
SKYCITY Casino
02.2022 - Current
Bachelor of International Hospitality Management - Human Resource Management
Auckland University of Technology
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