Celia Josephine (Josie) Kururangi
Marton,MWT
Summary
Dynamic leader with proven expertise in store operations and cash handling, honed at FreshChoice and other notable companies. Excelled in enhancing customer satisfaction and reducing loss by implementing effective safety and loss prevention measures. Skilled in team leadership and employee training, driving operational efficiency and fostering a motivational work environment. Achieved a 100% success rate in health and safety inspections.
Overview
38
38
years of professional experience
Work History
Checkout Manager /Duty Manager Supervisor
FreshChoice
09.2024 - Current
- Implemented loss prevention measures, reducing instances of theft and fraud at the register.
- Navigated high-pressure situations during peak hours effectively, keeping staff focused on delivering excellent service while maintaining operational efficiency.
- Boosted sales revenue, upselling promotional items at the checkout counter.
- Maintained a clean and organized work environment to ensure efficient operations and a positive shopping experience.
Checkout Supervisor /Duty Manager /Forklift Operator
Countdown Supermarket
08.2019 - 09.2024
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural teams of [Number] members, enforcing compliance with operational policies and procedures.
Forklift Operator/General Cleaner
Foodstuffs North Island
04.2018 - 08.2019
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Relief Milker/Calf Rearer
Simon & Amanda Draught
06.2016 - 04.2018
- Developed strong relationships with livestock through gentle handling techniques, fostering trust and ease during milking processes.
- Optimized milking routines for increased efficiency while maintaining a high standard of animal care, comfort, and general wellbeing.
- Quickly and accurately prepared milking equipment and cows for milking according to cow-specific instructions.
- Assisted in the smooth onboarding of new farm staff by providing thorough orientation sessions and hands-on training opportunities.
- Improved overall herd health by diligently monitoring and addressing any signs of illness or injury in livestock.
- Completed health and safety inspections with 100% success rate by staying up to date with sanitation and cleaning requirements.
- Enhanced milking efficiency by maintaining clean and well-organized milking environments for optimal animal comfort.
Relief Milker/Calf Rearer
Mike Gloyn
06.2013 - 05.2016
- Developed strong relationships with livestock through gentle handling techniques, fostering trust and ease during milking processes.
- Optimized milking routines for increased efficiency while maintaining a high standard of animal care, comfort, and general wellbeing.
- Quickly and accurately prepared milking equipment and cows for milking according to cow-specific instructions.
- Improved overall herd health by diligently monitoring and addressing any signs of illness or injury in livestock.
Relief Milker /Calf Rearer /Weed Sprayer /Fence Laborer
Mike & Lisa Healy
06.2011 - 06.2013
- Optimized milking routines for increased efficiency while maintaining a high standard of animal care, comfort, and general wellbeing.
- Developed strong relationships with livestock through gentle handling techniques, fostering trust and ease during milking processes.
- Quickly and accurately prepared milking equipment and cows for milking according to cow-specific instructions.
- Assisted in the smooth onboarding of new farm staff by providing thorough orientation sessions and hands-on training opportunities.
Relief Milker /Calf Rearer /Tractor Operator
Kwaks Farm
06.2009 - 06.2011
- Optimized milking routines for increased efficiency while maintaining a high standard of animal care, comfort, and general wellbeing.
- Developed strong relationships with livestock through gentle handling techniques, fostering trust and ease during milking processes.
- Quickly and accurately prepared milking equipment and cows for milking according to cow-specific instructions.
- Assisted in the smooth onboarding of new farm staff by providing thorough orientation sessions and hands-on training opportunities.
- Designed organization system to transport cows to milking area daily.
Relief Milker /Calf Rearer
Robin Walker
06.2008 - 06.2009
- Optimized milking routines for increased efficiency while maintaining a high standard of animal care, comfort, and general wellbeing.
- Developed strong relationships with livestock through gentle handling techniques, fostering trust and ease during milking processes.
- Assisted in the smooth onboarding of new farm staff by providing thorough orientation sessions and hands-on training opportunities.
- Quickly and accurately prepared milking equipment and cows for milking according to cow-specific instructions.
Owner/Operator Courier
Courier Post/ DHL
01.2000 - 06.2008
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
Owner /Operator Courier
Fastways
06.1998 - 06.2000
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Cashier /Cook Operator
Matri's Tikitiki Dairy
01.1993 - 06.1998
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Wool Technician
Kotuku Reedy Shearing Contractor
05.1987 - 09.1989
- Reduced waste by properly storing and handling raw materials throughout the production process.
- Enhanced wool quality by implementing effective sorting and grading techniques.
- Communicated effectively with suppliers to negotiate prices and secure high-quality raw materials for production needs.
- Participated in industry events as a representative of the company, sharing expert knowledge about wool technology advancements with peers and potential clients alike.
- Implemented safety protocols, resulting in reduced workplace accidents and injuries among staff members.
Education
No Degree -
Countdown
Marton, NZ01-2023
No Degree -
Ngata Memorial College
Ruatoria09-1987
Skills
- Store operations
- Cash handling expertise
- Motivational
- Employee training
- Team leadership
- Cash handling and management
- Safety procedures
- Customer complaint resolution
- Staff training
- Employee scheduling
- Team training and development
Timeline
Checkout Manager /Duty Manager Supervisor
FreshChoice
09.2024 - Current
Checkout Supervisor /Duty Manager /Forklift Operator
Countdown Supermarket
08.2019 - 09.2024
Forklift Operator/General Cleaner
Foodstuffs North Island
04.2018 - 08.2019
Relief Milker/Calf Rearer
Simon & Amanda Draught
06.2016 - 04.2018
Relief Milker/Calf Rearer
Mike Gloyn
06.2013 - 05.2016
Relief Milker /Calf Rearer /Weed Sprayer /Fence Laborer
Mike & Lisa Healy
06.2011 - 06.2013
Relief Milker /Calf Rearer /Tractor Operator
Kwaks Farm
06.2009 - 06.2011
Relief Milker /Calf Rearer
Robin Walker
06.2008 - 06.2009
Owner/Operator Courier
Courier Post/ DHL
01.2000 - 06.2008
Owner /Operator Courier
Fastways
06.1998 - 06.2000
Cashier /Cook Operator
Matri's Tikitiki Dairy
01.1993 - 06.1998
Wool Technician
Kotuku Reedy Shearing Contractor
05.1987 - 09.1989
No Degree -
Countdown
No Degree -
Ngata Memorial College
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