CESIA J. TAPIA
QUEENSTOWN ,QUEENSTOWN
Summary
I'm a qualified cafe manager looking for new experiences and challenges. I've supervised and motivated a team of 5+ for nearly a year always working as another member team. I can make great coffee, clean rooms, and do reception tasks changing between them without a doubt. I'm looking for a life change to develop new skills and work in a quieter environment like Routeburn or so.
Overview
4
4
years of professional experience
Work History
Cafe Manager
Raeward Fresh
05.2021 - Current
- Trained cafe employees to consistently exceed customers' expectations.
- Handled administration functions such as ordering from different suppliers.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in the cafe, keeping operations efficient even when short-handed.
Housekeeper
Holiday Inn Express Hotel
01.2021 - 05.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Barista
KAMANA HOTEL
03.2020 - 09.2020
- Cleaned counters, machines, utensils, and seating areas daily, during breakfast.
Receptionist
WILD ZEBRA BACKPACKERS
01.2020 - 03.2020
- Kept reception area clean and neat to give visitors a positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Education
LEDERSHIP 1M
FOOD STUFF2023
ADVANCE C1
NZLC
Wellington, NZ2019
Barista Coffee Course -
SOUTHERN INSTITUTE OF TECHNOLOGY
09.2018
I.T.
IFES Educacion Superior
IFES 06.2012
Skills
- NZ Driver's license
- Permanent Resident
- Management experience
- Organized and Multitasking
- Skilled at problem-solving
- Disposition and friendly customer service
- Fluent in English and Spanish
- Microsoft Office (Word, Excel, PowerPoint)
Timeline
Cafe Manager
Raeward Fresh
05.2021 - Current
Housekeeper
Holiday Inn Express Hotel
01.2021 - 05.2021
Barista
KAMANA HOTEL
03.2020 - 09.2020
Receptionist
WILD ZEBRA BACKPACKERS
01.2020 - 03.2020
LEDERSHIP 1M
ADVANCE C1
NZLC
Barista Coffee Course -
SOUTHERN INSTITUTE OF TECHNOLOGY
I.T.
IFES Educacion Superior
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