Chaitali Mistry
Summary
Experienced and highly organized dental professional with over 9 years of combined experience in practice management, front office coordination and as an Orthodontic Auxiliary. Skilled in both clinical and administrative functions, offering a well-rounded understanding of overall office efficiency, patient care, treatment planning and scheduling. Proven ability to manage daily operations, perform clinical procedures and deliver exceptional client service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Qualified Orthodontic Auxiliary
The Orthodontist
02.2021 - Current
- - Performing orthodontic procedures, including placing braces, bonding brackets, placing and removing archwires, and fabricating retainers, removing braces, bonding fixed retainers
- - Take impressions using 3D scanner, radiographs, and intra- and extra-oral photographs.
- - Provide oral health education, appliance care instructions, and dietary advice to patients.
- - Support young and anxious patients to achieve equitable oral health outcomes.
- - Maintain strict infection control and accurate, secure patient records.
Practice Manager
Newtown Dental Surgery
02.2020 - 01.2021
- - Oversee daily business operations, including payroll, budgeting, and financial planning.
- - Conduct staff training, performance evaluations, and team meetings to enhance productivity and morale.
- - Manage patient queries, complaints, and coordinate treatment plans.
- - Liaise with ACC and MOH to ensure timely and accurate claims processing.
- -Streamlined daily operations to enhance patient care and reduce wait times.
Front Office Coordinator
NaeNae Dental Clinic
04.2017 - 01.2020
- - Acted as the primary contact for patient inquiries via phone and email.
- - Conducted daily team briefings and organized monthly training sessions.
- - Maintained patient records and managed operational software for seamless practice management.
- - Coordinated patient scheduling and appointment management to optimize clinic workflow.
Education
Postgraduate Diploma in Management - Health
Toi Ohomai Institute of Technology
11-2016
Bachelor of Dental Surgery - BDS
Dharmsinh Desai University
05-2014
Skills
- - Leadership and Team Collaboration
- Customer service
- - Practice Management
- - Multitasking and Problem-Solving
- - Patient Care and Communication
- - Financial Planning and Budget Management
- - Infection Control and Compliance
Certification
- - Orthodontic Auxiliary Certification (NZ)
- - Advanced Training in Dental Practice Management
Hobbies and Interests
- Indian Classical Dance, - Hiking and bush walking, - Fitness and Gym
Languages
Hindi
Full Professional
Gujarati
Native or Bilingual
English
Full Professional
Timeline
Qualified Orthodontic Auxiliary
The Orthodontist
02.2021 - Current
Practice Manager
Newtown Dental Surgery
02.2020 - 01.2021
Front Office Coordinator
NaeNae Dental Clinic
04.2017 - 01.2020
Postgraduate Diploma in Management - Health
Toi Ohomai Institute of Technology
Bachelor of Dental Surgery - BDS
Dharmsinh Desai University
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