Charlotte Nemme
Petone,Wellington
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bar Person / Waitress
Blue Ox Babe
Pukekohe, Auckland
05.2023 - 02.2024
- Assisted in the preparation of cocktails and other drinks according to recipes.
- Resolved customer complaints in a professional manner when necessary.
- Provided excellent customer service by anticipating needs of patrons and responding quickly to requests.
- Processed credit card payments using provided terminal or software.
- Performed end-of-shift duties such as restocking shelves and cleaning equipment used during shift.
- Followed all safety procedures when opening beer taps or handling sharp objects like knives.
- Served customers, taking food and drink orders
- Stocked shelves with liquor bottles, glasses, ice, napkins, straws.
- Maintained an organized workspace throughout shift duration. Including cleanliness of bar area, e.g washing glassware and polishing surfaces.
- Checked identification of customers to verify age requirements for purchasing alcohol.
- Trained new bartenders and or employees
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Effectively multitasked within fast-paced environment. Promoting great customer service to guests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Checked back with customers throughout meal service to ensure satisfaction.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
Customer Service Sales Representative
Bakers Delight
Pukekohe, Auckland
11.2021 - 08.2022
- Built sustainable relationships with customers through open communication.
- Provided feedback from customers to management regarding service failures or customer concerns.
- Trained new employees
- Avoided payment errors by carefully implementing all credit and debit card data into system.
- Greeted and assisted customers to foster positive experiences.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Operated register, handled cash and processed credit card transactions.
Education
High School Diploma -
Pukekohe High School
Pukekohe, NZ12-2023
Certification
- NZCEA Level 1
- NZCEA Level 2
- NZCEA Level 3
- University Entrance
Accomplishments
- Excellence in:
- Science
- Media / Photography
- English
- Social Studies
Timeline
Bar Person / Waitress
Blue Ox Babe
05.2023 - 02.2024
Customer Service Sales Representative
Bakers Delight
11.2021 - 08.2022
High School Diploma -
Pukekohe High School
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