Charlotte Nemme

Bar Person / Waitress

Blue Ox Babe

Pukekohe, Auckland

05.2023 - 02.2024

Assisted in the preparation of cocktails and other drinks according to recipes.
Resolved customer complaints in a professional manner when necessary.
Provided excellent customer service by anticipating needs of patrons and responding quickly to requests.
Processed credit card payments using provided terminal or software.
Performed end-of-shift duties such as restocking shelves and cleaning equipment used during shift.
Followed all safety procedures when opening beer taps or handling sharp objects like knives.
Served customers, taking food and drink orders
Stocked shelves with liquor bottles, glasses, ice, napkins, straws.
Maintained an organized workspace throughout shift duration. Including cleanliness of bar area, e.g washing glassware and polishing surfaces.
Checked identification of customers to verify age requirements for purchasing alcohol.
Trained new bartenders and or employees
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Effectively multitasked within fast-paced environment. Promoting great customer service to guests.
Worked in close collaboration with team members to ensure customers received high-quality service.
Made friendly conversation with customers to provide enjoyable bar experience.
Managed accurate bar tabs and processed cash and credit card transactions.
Cleaned dining room chairs, tables, floors and other surfaces regularly.
Answered phone calls for reservations or takeout orders in a professional manner.
Checked back with customers throughout meal service to ensure satisfaction.
Organized take-out orders efficiently according to customer requests.
Participated in team meetings to discuss new menu items or changes in policy.