Charlotte Page
Christchurch,New Zealand
Summary
Motivated individual with 18 years experience in the aviation industry specialising in customer service and sales. Skilled in building customer and professional relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Senior Sales Executive -South Island
Emirates Airlines
08.2010 - Current
- Account manager to both leisure and corporate travel agencies in the South Island
- Sales support
- Creating and presenting power point and webinar presentations in person and via Microsoft Teams
- Monitoring and maintaining SLA and sales KPI targets
- Promoting Emirates products and services
- Hosting and organising events
- Use Salesforce CRM to manage portfolio of accounts
- Building relationships with corporate clients, stake holders and agencies
- Manage expense account
- Analyse and interpret data to maximise sales and revenue
- Training and updating of new policies and procedures
- Self-managed reporting to senior regional management
- Represent the company at trade shows and expos
- Drive and promote frequent flier programmes and membership
- Airline ticketing and reservations
- Handling of confidential information
- Continued support to Airport Operations team
- First aid trained
- Competent using Microsoft office, SharePoint and Sales Force.
Airport Services Officer -2IC to Airport Manager
Emirates Airlines
01.2010 - 01.2021
- 2IC to the Emirates Station manager Christchurch Airport
- Acting station manager when manager is off site or on leave
- Supervise both Emirates operational staff and ground handlers
- Anticipate and plan for operational issues and problem solving
- Eg: flight delays, system outages
- Ensure smooth running of daily operation to meet performance targets and KPI’s
- Create development plans and conduct performance reviews for Emirates operational staff
- Represent Emirates at various meetings
- Run emergency response exercises ,planning and manual updates
- Mishandled baggage/letters/settlements
- Conflict resolution and service recovery
- Provide high level of professionalism and customer service to Emirates passengers
- VIP customer handling
- Excel/ Word /Outlook competent
- Reservations and Ticketing trained
- Point of sale and cash handling
- Complete monthly workplace health and safety check lists and audits
- Fire warden trained
- Interact and assist other airport stakeholders and agencies
- Chair monthly staff and ground handler meetings
- Monitor and maintain stationary levels
- Manage and supervise diverts, flight cancelations and emergency situations
- Cabin Crew handling for outstations.
Senior Passenger Service agent
Plane Biz 2015 Limited
Christchurch
01.2006 - 01.2010
- Check-in
- Arrivals
- Boarding
- Sole charge of Mania Lounge
- Mishandled baggage
- World Tracer Baggage system
- Specialising in First and Business classes
- Customer relations
- Customer enquiries
- Assisting induction of new employees
- A supervisor for the Pacific Blue operation
- Load Control/ Weight and Balance coordinator 737 Aircraft.
Education
Burnside High School
01.2005
Skills
- Team leader
- Customer service Excellence
- Relationship building
- Outgoing and fun
- Quick to pick up new systems
- Organised
Personal Information
- Date of Birth: 09/15/87
- Nationality: New Zealand
References
- Shelley Millington - Airport Services Manager - Emirates Christchurch
- Chris Lethbridge - Regional Manager New Zealand - Emirates New Zealand
Timeline
Senior Sales Executive -South Island
Emirates Airlines
08.2010 - Current
Airport Services Officer -2IC to Airport Manager
Emirates Airlines
01.2010 - 01.2021
Senior Passenger Service agent
Plane Biz 2015 Limited
01.2006 - 01.2010
Burnside High School