CHARLOTTE PERAS
1/245 Campbell Road,Greenlane
Summary
- Experienced Banking Consultant with proven background in banking consultancy. Adept at developing strategic financial solutions and enhancing client relationships, contributing to significant improvements in service delivery. Demonstrated expertise in risk management and regulatory compliance while showcasing strong analytical and problem-solving skills.
- Professional Banking Specialist with substantial experience in financial services, client relations, and strategic consulting. Strong focus on team collaboration ensures seamless integration into any team environment, adapting swiftly to changing needs. Known for exceptional analytical skills, effective communication, and results-driven approach, consistently delivering impactful financial solutions and client satisfaction.
- Results-oriented banking professional with experience in financial services, specializing in relationship management, sales, and customer service. Proven success in driving growth and profitability through strategic business development, risk management, and process improvement. Experienced in developing long-term customer relationships and delivering quality financial services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banking Consultant
ANZ Bank New Zealand
11.2024 - Current
- Increased customer satisfaction by providing personalized banking solutions and product recommendations.
- Built strong relationships with clients, identifying their financial needs and offering tailored advice.
- Educated clients on available banking products and services, ensuring they had the tools necessary to make informed decisions about their finances.
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Assisted customers in navigating online banking platforms, increasing their comfort level with digital transactions.
Personal Banking Advisor
TSB Bank Ltd
07.2022 - 10.2024
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Successfully built and maintained long-term relationships with clients and be able to resolve issues regarding client accounts, effectively and efficiently, in order to ensure maximum client satisfaction
- Offered sound financial advice to clients and helped them to make informed decisions regarding their financial investments
- Executed proactive marketing activities for attraction, retention and expansion of customers
- Ensured compliance with relevant banking regulations and implemented internal controls
Loans Manager
Go Car
11.2021 - 07.2022
- Setting up payment arrangement for the clients that will help their account up to date
- Worked with clients to identify financial goals and to find ways of reaching those goals
- Analyzed potential loan markets and developed referral networks to locate prospects for loans
- Matched individuals' needs and eligibility with available financial aid programs to provide informed recommendations
Customer Service Assistant
Bank of Commerce- San Miguel Properties
04.2016 - 09.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Balanced bank's vault of daily cash for withdrawals and deposits
- Completed monthly audits and managed overdraft reports
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
- Engaged customers and prospects using questions to discover financial needs
Education
NZ Certificate In Financial Services - Residential Property Strand
Strategi
New ZealandMaster Of Arts (M.A.) - Public Administration
Polytechnic University Of The Philippines
Sta Mesa, Manila03.2025
Bachelor In Banking And Finance - Banking And Finance
Polytechnic University Of The Philippines
Mesa, Manila01.2012
Skills
- Financial Analysis Expertise
- Risk Management Expertise
- Strong Verbal Communication
- Proficient in Commercial Service Solutions
- Consistent Professional Commitment
- Market Trend Evaluation
- Efficient Loan Processing
- Financial Restructuring Expertise
Certification
New Zealand Certificate in Financial Service- Level 5
Residential Lending Property
Timeline
Banking Consultant
ANZ Bank New Zealand
11.2024 - Current
Personal Banking Advisor
TSB Bank Ltd
07.2022 - 10.2024
Loans Manager
Go Car
11.2021 - 07.2022
Customer Service Assistant
Bank of Commerce- San Miguel Properties
04.2016 - 09.2021
Master Of Arts (M.A.) - Public Administration
Polytechnic University Of The Philippines
Bachelor In Banking And Finance - Banking And Finance
Polytechnic University Of The Philippines
NZ Certificate In Financial Services - Residential Property Strand
Strategi
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