CHARLOTTE PERAS
1/245 Campbell Road,Greenlane
Summary
- Professional Banking Specialist with significant expertise in financial services and strategic consulting. Demonstrated ability to foster team collaboration and adapt to dynamic environments, ensuring seamless integration. Recognized for delivering impactful financial solutions through exceptional analytical skills and effective communication.
- Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
- Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banking Consultant
ANZ Bank New Zealand
11.2023 - Current
- Increased customer satisfaction by providing personalized banking solutions and product recommendations.
- Built strong relationships with clients, identifying their financial needs, and offering tailored advice.
- Educated clients on available banking products and services, ensuring they had the tools necessary to make informed decisions about their finances.
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Assisted customers in navigating online banking platforms, increasing their comfort level with digital transactions.
Banking Consultant
Co-operative Bank
09.2023 - 11.2023
- Provided support in developing policies related to financial management and risk management.
- Ensured compliance with all applicable laws and regulations governing the banking industry.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Personal Banking Advisor
TSB Bank Ltd
07.2022 - 09.2023
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Successfully built and maintained long-term relationships with clients and be able to resolve issues regarding client accounts, effectively and efficiently, in order to ensure maximum client satisfaction
- Offered sound financial advice to clients and helped them to make informed decisions regarding their financial investments
- Executed proactive marketing activities for attraction, retention and expansion of customers
- Ensured compliance with relevant banking regulations and implemented internal controls
Loans Manager
Go Car
11.2021 - 07.2022
- Setting up payment arrangement for the clients that will help their account up to date
- Worked with clients to identify financial goals and to find ways of reaching those goals
- Analyzed potential loan markets and developed referral networks to locate prospects for loans
- Matched individuals' needs and eligibility with available financial aid programs to provide informed recommendations
Customer Service Assistant
Bank of Commerce- San Miguel Properties
04.2016 - 09.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Balanced bank's vault of daily cash for withdrawals and deposits
- Completed monthly audits and managed overdraft reports
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
- Engaged customers and prospects using questions to discover financial needs
Education
Residential Property Strand
Strategi
New Zealand01-2023
Master Of Arts (M.A.) - Public Administration
Polytechnic University Of The Philippines
Sta Mesa, Manila03-2022
Bachelor In Banking And Finance - Banking And Finance
Polytechnic University Of The Philippines
Mesa, Manila01-2016
Skills
- Risk assessment and financial analysis
- Commitment to professionalism
- Efficient loan processing
- Digital banking expertise
- Client relationship management
Certification
New Zealand Certificate in Financial Service- Level 5
Residential Lending Property
Timeline
Banking Consultant
ANZ Bank New Zealand
11.2023 - Current
Banking Consultant
Co-operative Bank
09.2023 - 11.2023
Personal Banking Advisor
TSB Bank Ltd
07.2022 - 09.2023
Loans Manager
Go Car
11.2021 - 07.2022
Customer Service Assistant
Bank of Commerce- San Miguel Properties
04.2016 - 09.2021
Residential Property Strand
Strategi
Master Of Arts (M.A.) - Public Administration
Polytechnic University Of The Philippines
Bachelor In Banking And Finance - Banking And Finance
Polytechnic University Of The Philippines