Charlotte Hatcher
Hastinga, Hawkes Bay,RD4
Summary
I am an adaptable and motivated professional, with a quick-learning ability, and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. I have the capability to handle challenging work, and I have excellent time management skills.
Overview
5
5
years of professional experience
Work History
Support Worker
Hohepa
Hawkes Bay, Hastings
05.2025 - Current
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Managed challenging behavior from clients in a calm manner by utilizing de-escalation techniques.
Front Of House Duty Manager
Speights Ale House
Wanaka
04.2023 - 04.2024
- Managed a team of 6 to 8 employees, ensuring high productivity and quality standards were met.
- Ensured adherence to health and safety regulations throughout the premises.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Interior and Exterior Painter
Harper and Co Painting
02.2023 - 03.2023
- Inspected work sites to measure dimensions, lay out work, and estimate materials for each job.
- Inspected finished products for quality control purposes.
- Ensured that all safety protocols were followed during every project.
Food Preparation/Cook/FOH
La Rotisserie Food Truck
09.2022 - 01.2023
- Verified quality of ingredients received from vendors before using them in meals preparation.
- Maintained cleanliness of work area throughout shift by sweeping, mopping, scrubbing, and sanitizing surfaces.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Ticket Office/Operations
Mount Lyford Ski Area
, Kaikoura
07.2021 - 08.2022
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Facilitator/Manager
The Pottery Studio Napier
Napier
11.2021 - 04.2022
- Managed multiple projects simultaneously while maintaining quality standards.
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
- Assessed participant learning needs in order to tailor sessions accordingly.
Senior Front of House Waitstaff
Birdwoods Gallery & Sweet Shop
11.2020 - 06.2021
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Calf Rearing Assistant
Hawkes Bay Pastural Ltd.
07.2020 - 10.2020
- Monitored health and development of calves on a daily basis.
- Worked closely with the herd manager to ensure efficient management practices were implemented at all times.
- Fed and watered livestock and monitored food and water supplies.
Education
Managers Certificate - Sale and Supply of Alcohol Act 2012
01.2024
Certificate for High Academic Achievement - Handwork
Taikura Rudolf Steiner School
01.2019
Certificate for High Academic Achievement - Information Technology
Taikura Rudolf Steiner School
01.2019
Agriculture Level two - Achieved with Excellence
Hawkes Bay School Trades Academy
New Zealand Certificate of Steiner Education
Taikura Rudolf Steiner School
Hastings 12-2019
Skills
- Continuous improvement
- Cultural sensitivity
- Empathy and patience
- Documentation and reporting
- Confidentiality and privacy
- Clean driving record
- Skill building
- Active listening
- Professional boundaries
- Customer service
- Communication skills
- Dog training
- Decision-making
Personal Information
Date of Birth: 08/17/00
Affiliations
- Competitive dog agility
- Mountain biking
- Skiing
- Volunteering
- Tramping
- Farming/Gardening
Timeline
Support Worker
Hohepa
05.2025 - Current
Front Of House Duty Manager
Speights Ale House
04.2023 - 04.2024
Interior and Exterior Painter
Harper and Co Painting
02.2023 - 03.2023
Food Preparation/Cook/FOH
La Rotisserie Food Truck
09.2022 - 01.2023
Facilitator/Manager
The Pottery Studio Napier
11.2021 - 04.2022
Ticket Office/Operations
Mount Lyford Ski Area
07.2021 - 08.2022
Senior Front of House Waitstaff
Birdwoods Gallery & Sweet Shop
11.2020 - 06.2021
Calf Rearing Assistant
Hawkes Bay Pastural Ltd.
07.2020 - 10.2020
Managers Certificate - Sale and Supply of Alcohol Act 2012
Certificate for High Academic Achievement - Handwork
Taikura Rudolf Steiner School
Certificate for High Academic Achievement - Information Technology
Taikura Rudolf Steiner School
Agriculture Level two - Achieved with Excellence
Hawkes Bay School Trades Academy
New Zealand Certificate of Steiner Education
Taikura Rudolf Steiner School