Chenay Dadley
Tokoroa,WKO
Summary
Result-oriented Assistant Branch Manager with a solid background in banking and finance. Noted for strong leadership skills, adept at mentoring staff to increase productivity and customer satisfaction. Significant experience in risk management, loan processing, and implementing effective strategies for operational efficiency. In prior role, contributed to improving branch performance through proactive problem-solving and team collaboration.
Overview
11
11
years of professional experience
Work History
Assistant Branch Manager
Repco
Tokoroa, Tokoroa
05.2022 - Current
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided training to new employees on company policies and procedures.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Monitored daily operations and supported Branch Manager in necessary duties.
Administrator
Heavy Diesel Ltd
Tokoroa, Tokoroa
04.2020 - 04.2022
- Maintained filing system for important documents such as contracts and invoices.
- Managed office supplies inventory and placed orders when necessary.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Updated databases with new employee information, job changes and terminations.
- Answered incoming calls and responded to customer inquiries.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Implemented filing systems to improve document organization and retrieval.
Salesperson
Repco
Tokoroa, Tokoroa
02.2013 - 04.2020
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
- Advised customers on the latest product features and benefits.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Monitored inventory levels and placed orders as needed.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Education
Some College (No Degree) -
Hato Petera Colllege
Auckland, NZSkills
- Banking
- Audit monitoring
- Relationship building and management
- Team Development
- Staff Management
- Client Relationship Management
- Sales management
- Cash Handling
- Account Management
- Strong leadership
- Sales expertise
Accomplishments
- NCEA LEVEL 1
- NCEA LEVEL2
- NCEA LEVEL3
Languages
English
Native/ Bilingual
Maori
Native/ Bilingual
Timeline
Assistant Branch Manager
Repco
05.2022 - Current
Administrator
Heavy Diesel Ltd
04.2020 - 04.2022
Salesperson
Repco
02.2013 - 04.2020
Some College (No Degree) -
Hato Petera Colllege
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