Chrishan Fernando
Kenepuru,Porirua
Summary
Insightful and dedicated personality with exceptional customer service, time management and problem-solving abilities. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic environment with room for growth and career advancement.
Overview
9
9
years of professional experience
Work History
Shift Manager/Duty Manager
New World
03.2020 - Current
- Monitoring and Maintaining consistent high quality customer service to ensure appealing shopping experience for customers
- Ensuring end of day procedures are completed as per individual department requirements
- Maintaining a safe workplace by adhering to company health and safety regulations and managing the health and safety of staff and customers under effective supervision
- Dealing with customer and staff complaints, issues and enquiries as required.
- Kept employees operating productively and working on task to meet business and customer needs.
Travel Executive
2ndChance Travels (PVT) Ltd.
03.2018 - 02.2020
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations
- Respond immediately to clients' questions, issues and complaints and found effective solutions when required
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel arrangements.
Airport Service Agent
Srilankan Airlines Ltd.
06.2015 - 06.2017
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Collected baggage charges and accepted baggage for check-in
- Greeted passengers and provided boarding instructions
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed active listening skills.
Education
Diploma (level 6) in Tourism and Travel Management -
New Zealand School of Tourism
Wellington, New Zealand08.2021
Diploma (level 5) in Tourism and Travel Management -
New Zealand School of Tourism
Wellington, New Zealand10.2020
G.C.E (Advanced Level) -
St. Joseph Vaz College
Wennappuwa, Sri Lanka2014
G.C.E (Ordinary Level) -
St. Joseph Vaz College
Wennappuwa, Sri Lanka2011
Skills
- Customer service-oriented
- Time Management
- Critical-Thinking
- Coordination
- Adaptability
- Decision-making
- Multitasking
- Leadership
- People skills
- Problem resolution
- Sales Proficiency
Qualifications
- Foundation Diploma in Travel and Tourism
- Airport Passenger handling Foundation program (Certificate)
- Galileo Fares and Ticketing Training Program (Certificate)
- Manager's Certificate New Zealand
Timeline
Shift Manager/Duty Manager
New World
03.2020 - Current
Travel Executive
2ndChance Travels (PVT) Ltd.
03.2018 - 02.2020
Airport Service Agent
Srilankan Airlines Ltd.
06.2015 - 06.2017
Diploma (level 6) in Tourism and Travel Management -
New Zealand School of Tourism
Diploma (level 5) in Tourism and Travel Management -
New Zealand School of Tourism
G.C.E (Advanced Level) -
St. Joseph Vaz College
G.C.E (Ordinary Level) -
St. Joseph Vaz College
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