Ciaran McGrath
Dunedin,OTA
Summary
Versatile and dynamic professional with a proven track record in the culinary and customer service sectors, notably at Edgar Sports Centre. Excelled in enhancing customer satisfaction and streamlining operations, blending expertise in Quality Assurance and Teamwork and Collaboration. Achieved significant improvements in service delivery by implementing innovative strategies, demonstrating exceptional problem-solving skills and a calm demeanor under pressure.
Overview
19
19
years of professional experience
Work History
Senior Customer Service Supervisor
Edgar Sports Centre
02.2015 - Current
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Current Liaison Representative between Otago Nuggets/Southern Hoiho National Basketball team Operations manager and Edgar Centre.
- Currently run for the past 6 years the social netball competitions based at Edgar Centre (Female & Mixed)
- Also have experience in Functions and Facilities side of business at Edgar Centre as help out extra when required
Cook/Counter Server
Fish Hook
02.2014 - 02.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Customer Service / Counter Server
Pokeno Bacon
01.2012 - 11.2014
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Processed cash, debit and credit card payments.
- Took and processed over customer orders.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
Venue Controller
Basketball Otago
02.2014 - 08.2014
- Patrolled and controlled on-site competitions run at Venue
- Answered any questions or queries from players of referees
Chef
Ed St Bar & Restaurant
01.2010 - 09.2013
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Coordinated with team members to prepare orders on time.
Cook
Muddy Waters Irish Pub
02.2006 - 07.2009
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
Education
Diploma - Applied Sports & Exercise Management
Otago Polytechnic
Dunedin11-2015
Certificate - Basic Cookery
Auckland University of Technology
Auckland, NZ12-2007
High School Diploma -
Pukekohe High School
Pukekohe, NZ11-2006
Skills
- Customer Support
- Quality Assurance
- Inbound Call Management
- Calm and Professional Under Pressure
- Product and service knowledge
- Teamwork and Collaboration
- Organizing Multiple Competitions
Referees
Here are 4 character referees if you wish to pursue for more information.
Tom Davie
OWNER
Mind Muscle
tom@mindmuscle.co.nz
027 418 4135
03 470 1757
David Grant
Managing Director
Stewart Construction
david@stewartconstruction.co.nz
027 447 5130
Iain Johnstone
Operations Manager
Edgar Sports Centre
iain@edgarcentre.co.nz
03 456 1200
021 403 341
Katherine Richards
Operations Manager
Otago Nuggets/Southern Hoiho
kath@southernhoiho.com
022 692 7732
Timeline
Senior Customer Service Supervisor
Edgar Sports Centre
02.2015 - Current
Cook/Counter Server
Fish Hook
02.2014 - 02.2015
Venue Controller
Basketball Otago
02.2014 - 08.2014
Customer Service / Counter Server
Pokeno Bacon
01.2012 - 11.2014
Chef
Ed St Bar & Restaurant
01.2010 - 09.2013
Cook
Muddy Waters Irish Pub
02.2006 - 07.2009
Diploma - Applied Sports & Exercise Management
Otago Polytechnic
Certificate - Basic Cookery
Auckland University of Technology
High School Diploma -
Pukekohe High School
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