Cole Humm
CHRISTCHURCH,CAN
Summary
Dynamic Duty Manager with a proven track record at Pedal Pusher Rolleston, excelling in operations management and staff training. Adept at enhancing customer satisfaction through effective conflict resolution and financial reconciliation, ensuring seamless service delivery. Committed to fostering a high-performing team environment that drives exceptional guest experiences.
Overview
5
5
years of professional experience
Work History
Duty Manager
Pedal Pusher Rolleston
Faringdon , Chch
10.2024 - Current
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Trained staff on best practices for customer engagement and conflict resolution.
- Coordinated team schedules to maintain adequate coverage during peak hours.
Assistant Night Auditor
Crowne plaza
Christchurch
01.2023 - 05.2024
- Reconciled daily financial transactions and prepared accurate reports for management.
- Managed nightly front desk operations and ensured smooth check-in processes.
- Assisted guests with inquiries and resolved issues to enhance customer satisfaction.
Guest Service Agent
Intercontinental
Wellington
03.2022 - 01.2023
- Managed guest inquiries and resolved issues promptly and professionally.
- Managed check-in and check-out processes efficiently.
- Coordinated room assignments to optimize guest satisfaction and hotel operations.
- Provided exceptional customer service to enhance guest experiences.
- Provided information about hotel services and local attractions to enhance guest experience.
Skills
- Customer service
- Staff training
- Financial reporting
- Operations management
Timeline
Duty Manager
Pedal Pusher Rolleston
10.2024 - Current
Assistant Night Auditor
Crowne plaza
01.2023 - 05.2024
Guest Service Agent
Intercontinental
03.2022 - 01.2023