Corrina Nopera

• Ensure compliance with local licensing laws and regulations relating to serving alcohol.
• Develop and implement strategies to improve customer service.
• Investigated customer complaints in a timely manner, resolving issues efficiently.
• Responded promptly to any emergency situations that arose during shifts.
• Maintained accurate records of staff attendance, sales figures and stock levels.
• Conduct regular inspections of equipment and facilities in order to identify any maintenance needs.
• Delegate tasks appropriately amongst team members according to individual skillsets.
• Supervised cash handling procedures, ensuring that all transactions were processed accurately.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Handled employee problems in absence of general manager.

I am 1 of 2 Duty Managers responsible for the closing/opening of club on a daily basis.

• Cash handling and Club administration duties.
• Setting up and clean up of venues 4 days a week ready for tournaments.
• Finding new members and keeping them updated.
• Handling customer/member complaints and suggestions.

• Demonstrated knowledge of health and safety regulations in the workplace.
• Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
• Developed relationships with new clients through referrals from existing customers.
• Maintained cleanliness of work station by sanitizing tools and equipment between uses.
• Created updos for special occasions like weddings or proms.
• Managed cash register transactions during checkout process.
• Greeted customers, answered phones and booked appointments.