Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Courtney Grace

Courtney Grace

Pukekohe,AUK

Summary

Dynamic Cafe Manager with a proven track record. excelling in staff management and cost control. Enhanced customer engagement through innovative promotional strategies and optimized inventory systems, significantly reducing waste. Adept at training teams to deliver exceptional service while maintaining operational efficiency.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Cafe Manager

Petals and Pots Cafe
Pukekohe
06.2025 - Current
  • Managed daily operations, ensuring efficient workflow and excellent customer service.
  • Trained and mentored staff on cafe procedures and best practices.
  • Implemented inventory management system to optimize supply levels and reduce waste.
  • Developed promotional strategies to enhance customer engagement and increase sales.

Resturant Manager

Johnnys Steakhouse
01.2024 - 06.2025
  • Oversaw daily restaurant operations to ensure exceptional customer service and satisfaction.
  • Trained and mentored staff to enhance performance and maintain operational efficiency.
  • Managed inventory levels, reducing waste while ensuring product availability for peak hours.
  • Implemented cost control measures to improve profitability without compromising quality.
  • Analyzed customer feedback to identify areas for improvement in menu offerings and service standards.

Cafe Manager

Rise and Shine Cafe
  • Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
  • Enhanced customer experience by addressing concerns promptly and effectively resolving issues.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.

Front of House

Melba Karaka

Bar Manager

The Village

Front of House

The Kentish Hotel

Education

Waiuku College
Waiuku

Level 3 Travel And Tourism - Tourism

New Zealand School of Tourism
Auckland

Skills

  • Barista skills
  • Staff management
  • Employee scheduling
  • Foodservice
  • Cost controls
  • Cafe inventory

Certification

Liquor license

Bar managers license

Timeline

Cafe Manager

Petals and Pots Cafe
06.2025 - Current

Resturant Manager

Johnnys Steakhouse
01.2024 - 06.2025

Cafe Manager

Rise and Shine Cafe

Front of House

Melba Karaka

Bar Manager

The Village

Front of House

The Kentish Hotel

Waiuku College

Level 3 Travel And Tourism - Tourism

New Zealand School of Tourism
Courtney Grace