Courtney Lindsay
Wellington,New Zealand
Summary
With three years of experience as a Collections Officer at ACC and extensive experience in the hospitality industry, I have developed expertise in inbound and outbound call handling, responding to customer emails, and completing administrative tasks. Thriving in fast-paced environments, I am a thorough, persistent, and motivated professional in navigating confrontational client interactions. As a dynamic problem solver, I excel in building relationships and resolving issues effectively. I have gained knowledge and skills in negotiation techniques, investigating historical data, and locating debtors, where I have been recognized for hard work, attention to detail, and goal achievement. Now, I am eager to embrace a new role that offers long-term growth and advancement opportunities
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collections Officer
ACC
09.2021 - Current
- Adapted well to a fast-paced and ever-evolving environment
- Provided excellent customer service by addressing all client concerns and queries
- Admin projects
- Completed projects on time in a time-efficient manner.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services, and collection strategies.
- Assisted debtors in setting up payment plans to recover overdue balances.
Shift Supervisor
Mcdonalds
05.2017 - 07.2021
- Shift Management
- Proactively took risks to achieve positive results
- Maintained a high level of professionalism and productivity while working in a fast-paced environment and under pressure
- Communication
- Cash Handling.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Education
NCEA 3 -
Tawa College
12.2017
Skills
- Management
- Customer Service
- Communication
- Payment Acceptance
- Knowledge of collection techniques
- Call Control
- Call center experience
Certification
- Shift supervisor management, Porirua, 2019, 06/01/21
- Barista, McDonald's, 2018, 07/01/21
Details
Wellington, 0278498848, courtneyngaiolindsay@gmail.com
Timeline
Collections Officer
ACC
09.2021 - Current
Shift Supervisor
Mcdonalds
05.2017 - 07.2021
NCEA 3 -
Tawa College
- Shift supervisor management, Porirua, 2019, 06/01/21
- Barista, McDonald's, 2018, 07/01/21
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