Craig Redmond
Wellington,Newlands
Summary
I have worked for Terra Cat in the Heavy Diesel industry for over 15 years, starting as an apprentice on the floor working up to Service Supervisor running the Wellington workshop and Field Service departments.
Overview
16
16
years of professional experience
Work History
Service Supervisor
Terra Cat
06.2022 - Current
- Create and deliver quotes to customers.
- Ensure team members carry out work to a high standard with in the quoted time frame meeting all H&S requirements.
- Monitor and organise day to day workshop operations.
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Audit the workshop and maintain a high standard of Contamination Control
Heavy Diesel Field Service Technician
Terra Cat
01.2012 - 06.2022
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Heavy Diesel Apprentice
Terra Cat
01.2008 - 01.2012
- Completed daily, weekly and monthly apprentice duties
- Maintained cleanliness of the workshop to a high standard
- Followed all instruction from senior technicians maintaining a high level of health and safety at all times
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
Education
St Patricks College Kilbirnie
Wellington, NZ11.2006
Skills
- Customer Service Management
- Safety Requirements
- Reading Comprehension
- Employee Scheduling
- Technical Support
- Operational Efficiency
- Staff Management
- Daily Progress Reports
- Technical Documentation
- Preventive Maintenance
- Schedule Management
Timeline
Service Supervisor
Terra Cat
06.2022 - Current
Heavy Diesel Field Service Technician
Terra Cat
01.2012 - 06.2022
Heavy Diesel Apprentice
Terra Cat
01.2008 - 01.2012
St Patricks College Kilbirnie
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