Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

CRYSTAL BELTER

Wigram, Christchurch

Overview

8
8
years of professional experience

Work History

Customer Service Consultant

Toka Tū Ake EQC
06.2022 - Current
  • Manage and prepare responses to OIA requests, Privacy
  • Act Requests, Ombudsman and Privacy Commissioner enquiries and correspondence for the Chief Executive - Analyse and report on issues contained in correspondence and other requests for information - Provide analysis and advice on requests, and consider risk management issues - Assist in the preparation and management of appropriate and legally sound responses - Providing support to our external Contact Centre as needed
  • Liaising with internal stakeholders - Help educate customers on the claim and/or document request process, how to access key resources and information, and provide status updates on their claims
  • Manage and prepare customer responses to 10-25 emails daily, completing any work/requests as required within theday SLA
  • Research, identify, and resolve customer complaints - Ensure all tasks assigned to me are completed in a timely manner and within the allocated time frames for completion meeting all KPIs across all work streams
  • Claim reopens – Assess eligibility for the claim review process and accurately collect relevant information for the claim reopen process
  • (Including NZCRS claims via iViis system) - Legal document processing - Develop and maintain appropriate levels of understanding of all processes and procedures within the customer service and Official Information Act space
  • Assist customers with any enquiries/requests across all inbound communication channels
  • Ensure all tasks and case file actions are documented and noted clearly and correctly
  • Ensure all correspondence with the customers is correct, appropriate and falls in line with processes and procedures adhering to the Privacy Act 2020
  • Document and collect data from multiple platforms/software as part of the request for information and claim review process
  • Ensure all productivity, privacy and quality KPIs are met across all work streams
  • Maintain an excellent level of customer service in all forms of correspondence
  • Peer-review outbound communications to ensure all information the customer receives is accurate and falls within the Privacy Act Requests and follows all EQC internal processes and procedures
  • Perform any other duties as neededC
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
  • Responded to customer requests for products, services, and company information.

Business Banking Consultant

Kiwibank
04.2022 - 06.2022
  • General Customer service relating to retail and business banking enquiries - Investments and Term Deposits - Data capturing - Updating banking profiles and personal information - Collect and accurately capture customer information, ensuring confidentiality at all times - Set up and Reset security 2FA and Passwords - Assisting banking customers with walk-through demonstrations and training for business banking services such as Xero connection, application and web-based banking platform operations
  • Setting up and/or updating ATOs - On-boarding processes and procedures – Documentation and data entry - Fraud claims – Assisting the customer lodge and/or following up on fraud claims - Directing customers to the correct department/branch - Setting up customer appointments - Statements/transaction listings and tax certificates - Validation completion - Travel notices - Schedule call-backs and case updates - Maintained knowledge of all company policies, procedures, compliance guidelines, product offerings, and services.
  • Educated customers on features and benefits of banking products and services.
  • Opened, closed, and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Provided advice on different bank products and financial options.
  • Responded to customer inquiries regarding new accounts and account services.
  • Verified customer identity and reviewed documentation for accuracy.
  • Processed customer payments and account setup charges.

Site Administrator

Hexion
11.2021 - 02.2022
  • Raising Purchase requisitions - Processing invoices - Stock processing - Health & Safety audits - Monthly - Procurement, Stock maintenance and Stock Take - Waste management - Cash books & reconciliations - Attending to and directing contractors and reception walk- ins - Manage and maintain Inductions and Security clearance - Maintain filing systems and spreadsheets
  • Planning office events and making reservations
  • Booking appointments / Training - Switchboard – Answering and transferring calls - Establishing and maintaining office processes and procedures
  • Maintain & organise all in and outgoing mail/packages.
  • Accurately documented all onsite issue using [Software].
  • Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.

Quality / Assembly worker

Talbot Technologies
05.2020 - 08.2021
  • Medical Quality inspection - Ensuring Product is being manufactured to set standards - Sample collection and weighing - Product reworking - Product assembly and packaging - Temp staff training - General/other operation support

Office Administration and Internal Sales

Hoy Agencies
06.2018 - 12.2019
  • Sales - Switchboard - Filing/paperwork - E-mail (Outlook) - Customer service/assistance - Receiving deliveries - Procurement – All stock and supplies - Drafting documents and marketing materials - Diarizing all meetings, shows and conferences - Updating and tracking multiple spreadsheets/
  • Databases - Cash Books - Processing customer orders for chain retail – Production to delivery - Stock Take – Capture and submit figures to head office - Maintaining, tracking and organising stock levels across all suppliers - Managing daily warehouse tasks/roster - Ensure warehouse staff has correct orders for assembly and delivery
  • Store visits/meetings - Assisting product reps with marketing materials and product emails
  • Monthly/weekly customer check-ins for stock levels and updates sent via email newsletter on new stock items and or specials/discounts
  • Researched and identified possible new accounts for sales development.
  • Performed effective online demonstrations to prospects using [Software].
  • Delivered sales presentations and [Product or service] demonstrations to prospective new accounts using video conferencing technology.

Office Administrator

Metal Fluid Solutions
03.2016 - 05.2018
  • Filing/paperwork - E-mail (Outlook) - Data capturing - Customer service/assistance - Receiving deliveries - Placing orders (Booking and tracking) - Booking/tracking all appointments - And accommodation - Drafting documents & Meeting Minutes - Diarising - Updating and tracking spreadsheets / Databases (excel, Sage) - Petty Cash - Quotes - Invoicing - Purchase Orders - Statements - Credit Notes - Month End Cash Books - Procurement, Stock Control & Stock Take - Banking - Account Payments - Account Recon - Sage One Accounting Software – Imports, updates and balances - Cash flow management
  • Tax Planning

Education

Bachelor of Arts - Health Sciences and Social Services in Community and Health Psychology

University of South Africa (UNISA)
2020

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Linkside High School
2011

Skills

  • Computer Literate
  • Microsoft Office
  • Word
  • Excel
  • Publisher
  • Power point
  • Power BI
  • Outlook
  • QuickBooks
  • Sage One Accounting
  • SAP
  • NZCRS iViis
  • OnBase
  • ClaimCentre
  • Objective Trapeze Redaction Software
  • Excellent verbal and written communication skills
  • Analytical skills
  • Excellent organizational skills, including time management skills, ability to work well under pressure and
  • Manage competing priorities and expectations with no supervision
  • Productivity Standards
  • Customer Relationship Management
  • Problem-Solving Ability
  • Computer Proficiency
  • Stock Management
  • Customer Service
  • Account Management

Accomplishments

  • DRC Debt Review Centre
  • Port Elizabeth, South Africa
  • October 2013 – March 2016
  • Receptionist/office assistant - Switchboard - Filing/Paperwork - E-mail (Outlook) - Data capturing on Debt wise system - Customer service/assistance – Appointments and walk- in clients - Receiving deliveries - Placing orders - Booking/tracking all appointments And accommodation - Drafting documents – Meeting minutes, emailers and birthday letters - Activating / Tracking debit orders - Diarising files for court - Updating and tracking spreadsheets / Databases (excel) - Meeting and event planning – Staff meeting and year- end functions
  • Promoted: Legal Administrator / Legal Assistant - Diarising files for court - Preparing files for court document drafting - Preparing files for Attorneys - Compiling Court Documents - Liaising with clients - Liaising with Attorneys - Having files commissioned - Obtaining case numbers and court dates from
  • Motherwell, New Brighton and Port Elizabeth Law
  • Courts - Serving of Court documents - Serving of Court orders once granted - Keeping the Court database up to date - Filing Court Orders - Following up on client payments - Assisting Attorneys at Court when needed - Assisting Attorneys with outstanding documents - Placing files on the Court Roll
  • Qualifications

Languages

English
Native or Bilingual
Afrikaans
Full Professional

Timeline

Customer Service Consultant

Toka Tū Ake EQC
06.2022 - Current

Business Banking Consultant

Kiwibank
04.2022 - 06.2022

Site Administrator

Hexion
11.2021 - 02.2022

Quality / Assembly worker

Talbot Technologies
05.2020 - 08.2021

Office Administration and Internal Sales

Hoy Agencies
06.2018 - 12.2019

Office Administrator

Metal Fluid Solutions
03.2016 - 05.2018

Bachelor of Arts - Health Sciences and Social Services in Community and Health Psychology

University of South Africa (UNISA)

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Linkside High School

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