Crystal Jang
Christchurch,Christchurch
Summary
Dynamic leader with proven success in small business operations and strategic planning, notably as Owner/Operator of a cafe and Administrative Manager at Hanjin Shipping Company, Ltd. Excelled in enhancing operational efficiency and fostering customer relations, achieving significant financial growth. Skilled in project management and staff development, demonstrating exceptional verbal communication and relationship-building abilities.
Overview
32
32
years of professional experience
Work History
Owner/ Operator Cafe
Self-employeed
Christchurch, CAN
06.2018 - 02.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Conducted target market research to discover customer needs and analyze competitor trends.
Cafe Owner / Operator
Self-employeed
Christchurch, CAN
05.2005 - 11.2017
Administrative Manager
Hanjin Shipping Company, Ltd
Seoul Korea
03.1992 - 06.2000
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Updated reports, managed accounts, and generated reports for company database.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Business Planning
- Staff Management
- Staff hiring
- Business Administration
- Business Development
- Employee Development
- Financial Planning
- Sales management
- Cost Reduction
- Budget Administration
- Human Resource Management
- Financial Management
- Customer Service Management
- Team Leadership
Timeline
Owner/ Operator Cafe
Self-employeed
06.2018 - 02.2024
Cafe Owner / Operator
Self-employeed
05.2005 - 11.2017
Administrative Manager
Hanjin Shipping Company, Ltd
03.1992 - 06.2000