Daman Preet Singh
Retail Manager
Auckland
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Cafe Owner
Cafe Coffee Nights
New Delhi
05.2019 - 07.2023
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Conducted audit inspections and independent checks to verify parts and materials.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
Sales Associate
Unique Cars
Auckland, Auckland
09.2018 - 03.2019
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Representative
LS Travel Retail Pacific(Relay) - Auckland Airport
Auckland
09.2015 - 09.2018
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Diploma in Business Advance Level 7 - Business
Regent International Education Group
Auckland, New Zealand 06.2014 - 06.2015
Bachelor of Commerce - Business Administration
University of Delhi
New Delhi, India 06.2005 - 06.2008
Skills
Operations management
Business administration
Customer Relations
POS systems expert
Order fulfillment
Creative problem solving
Technical Support
Administrative support
Account management
Product and service sales
Negotiation
Strategic sales knowledge
CRM
Strategic planning
Business Development
Staff Management
Inventory management
Current Visa Status
Visa conditions:
New Zealand Work Visa - Accredited Employer Work Visa
The start date of this visa is 31 July 2023.
This visa allows multiple entry - you can enter New Zealand multiple times using this visa.
You must arrive in New Zealand before 31 December 2023.
The last date you may re-enter New Zealand is 36 months after the date of your first arrival in New Zealand.
Timeline
Cafe Owner
Cafe Coffee Nights
05.2019 - 07.2023
Sales Associate
Unique Cars
09.2018 - 03.2019
Customer Service Representative
LS Travel Retail Pacific(Relay) - Auckland Airport
09.2015 - 09.2018
Diploma in Business Advance Level 7 - Business
Regent International Education Group
06.2014 - 06.2015
Bachelor of Commerce - Business Administration
University of Delhi
06.2005 - 06.2008