Daniel Elliott
Melbourne,Vic
Summary
I'm an experienced sales team leader & customer service expert consistently driving revenue and customer satisfaction. With over 6 years of experience in managing & developing teams at a high-performing level along with many more years in sales overall.
An expert in customer service excellence, sales strategy, and performance metrics with a proven ability to drive revenue growth & customer satisfaction.
The key to my success was knowing my product & knowing my customer as an individual representative where as a team lead it was understanding & knowing what my team was good at & what needed work so I could maximize their ability, which overall contributed to a collective success for all.
Overview
6
6
years of professional experience
Work History
Business Development Manager
Activata
11.2023 - Current
- To Increase our client base by identifying new business opportunities.
- To achieve cost-effective re-contracting of existing customers·
- To achieve customer growth through proactive prospecting.
- A prospecting & lead target must be completed each month to qualify for a full commission payout.
- To maintain strong relationships between the company and my business partners & clients.
Spark Representative
Spark Arena
05.2023 - Current
- I'm a skilled and organized hospitality worker, covering several different roles.
- I'm currently tasked with individual or managing multiple priorities with a positive attitude while being willing to take on added responsibilities to meet team goals.
- I could be tasked with cashiering at 1 till or working multiple tills simultaneously while also working a third role that requires me to herd the crowd in the outlet as an ambassador.
Whatever job I do I have a leadership approach that has caught the attention of my superiors leading to positive and exemplary feedback when demonstrating to others the approach necessary to be successful in the role/s.
Sales Team Leader
Electricity monster
07.2018 - 05.2023
- Through relentless dedication, and my advanced sales experience and education I helped build a newly formed start up company that throughout my tenure grew each year to the heights it is today.
- Consistently achieving Tier 1 of a 3 Tier performance metric based on sales for the calendar month.
- Supervise progress and develop a team of 7-23 energy brokers remotely to achieve both my own and their key performance targets and KPIs
- Provide coaching, training, and performance feedback to team members
- Monitor call centre metrics related to team & company KPIs as well as Analyse data and generate reports to assess team and individual performance
- Review and maintain call centre policies and procedures specific to the energy market
- Collaborate with other departments to improve overall company business and provide ideas and solutions for company growth and progression
- Utilise data analysis to identify trends, pinpoint areas for improvement, and proactively address customer needs
- Oversee customer interactions across CRM, phone, email, & escalations platforms to ensure consistently exceptional service
- Provide account management to V.I.P customers
- Be accountable and manage all records related to Brokers
- Player Dashboard KPI records Completed Training records
- Quality Assurance feedback records
- Key changes related to the Broker records
- Broker's personal goals and completion records
- Compliance records Escalation records Ticket sign offs
- Interviewing for next gen: ∙ Conduct interviews to select Broker candidates for next onboarding.
Salesperson
Spark New Zealand
- Never missed and more than over achieved my sales KPI metrics finishing the final month on 331% of a 100% metric goal.
- Regularly be proactive and inform customers of current offers with the focus being on new business
- Never missed a target and overly exceeded KPI expectations for inbound and outbound targets
- Maintain high acquisition, of new and existing customers while maintaining low churn.
- To sell spark products through different campaigns and KPIs set daily, weekly, and monthly
Team Leader
Orange
- Orange Retentions (Garlands)
- Leading coaching and developing 12-14 new start onboardees on a regular basis and covering any absent team leaders.
- Retaining existing customers: Prevent customers from cancelling or switching to a competitor's service
- When originally on the phone my self I regularly achieved 80% and above retain rate
- Product knowledge: Having a deep understanding of the telco's products and services to provide informed recommendations to customers
- Negotiation skills: Negotiating with customers to find solutions that meet their needs while keeping them as subscribers
- Account management: Maintaining accurate customer records and documenting interactions for reference and follow-up.
Education
Bachelor of Fine Arts - Film, TV and New Media Production
Teesside University
11.2006
Skills
- Skills problem solver,
- objection handler,
- Multitasking,
- Time Management,
- Customer Service,
- Communication Skills,
- Outbound Sales,
- Self-Motivation,
- Results-Focused,
- Working to Targets and KPI's,
- Workload Management
- Remote Team Management
- Motivational Skills
- Performance Coaching
- Training and Development
- Experience using Salesforce
- In-depth Knowledge of Zoho products
Timeline
Business Development Manager
Activata
11.2023 - Current
Spark Representative
Spark Arena
05.2023 - Current
Sales Team Leader
Electricity monster
07.2018 - 05.2023
Salesperson
Spark New Zealand
Team Leader
Orange
Bachelor of Fine Arts - Film, TV and New Media Production
Teesside University