Daniel Marsh

PAK'nSAVE

06.2021 - 11.2023

Maintained tidy and organized store environment to comply with cleanliness standards.
Greeted customers, helped locate an item they were after and suggested suitable options.
Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Assisted customers with prompt and polite support in-person and via telephone.
Actively engaged customers to provide general assistance and information on store merchandise.
Worked closely with shift manager to solve problems and handle customer concerns.
Processed customer returns to manage smooth refunds and exchanges following store procedures.
Answered incoming calls and emails to provide product information, features and benefits.
Engaged in friendly conversation with customer to better uncover individual needs.
Built customer loyalty and retention by delivering excellent shopping experiences.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Worked as a fish assistant for 2 years, helped the manager by letting them know what fish to get in and what is the most popular.