Daniel Solomona
Auckland,AUK
Summary
Dedicated Emergency Assistance Coordinator with strong skills in case management and communication. Proven ability to manage escalated cases while ensuring customer satisfaction and compliance.
Overview
10
10
years of professional experience
Work History
Emergency Assistance Coordinator
First Rescue
Mount Wellington, Auckland
10.2022 - Current
- Manage escalated or high-priority customer cases with empathy and precision
- Coordinate emergency roadside assistance and monitor resolution progress
- Act as a subject matter expert for frontline agents, offering advice and mentoring
- Identify process improvements and contribute to service excellence
- Ensure compliance and maintain accurate documentation
Customer Service Representative
Oxfam Aotearoa
Auckland CBD, Auckland
01.2020 - 09.2022
- Set up and activated customer accounts.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Made outbound calls to obtain account information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Picker Packer
Warehouse Northern Distribution Centre
Wiri, Auckland
01.2019 - 12.2019
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Trained new employees regarding warehouse procedures and standards.
- Confirmed items picked for orders by keying codes into system.
- Used handheld scanners to key in data for packages.
- Labeled boxes and placed in outbound collection areas.
Devanner
Thermo Fisher
East Tamaki, Auckland
01.2016 - 12.2017
- Unloaded parcels from truck with care to avoid damage.
- Loaded and unloaded packages from loading dock to trucks.
- Corrected pallets of damaged or mislabeled products to reduce errors and losses.
- Assisted sorters by loading trucks with assigned packages for routes.
- Shrink-wrapped products on over 10-15 pallets per day.
Education
Level 4 Certificate in Tourism - Tourism
MIT Manukau
Manukau12.2018
Skills
- Report Creation
- Customer service
- Verbal and Written Communication
- Responding to Difficult Customers
- Understanding Customer Needs
- Customer Data Confidentiality
- Case management
- Upbeat and Positive Personality
- Client Communication
- Courteous with Strong Service Mindset
Reference
Nicholas Cash
Team Leader First Rescue
021624452
nicholas.cash@firstrescue.co.nz
Timeline
Emergency Assistance Coordinator
First Rescue
10.2022 - Current
Customer Service Representative
Oxfam Aotearoa
01.2020 - 09.2022
Picker Packer
Warehouse Northern Distribution Centre
01.2019 - 12.2019
Devanner
Thermo Fisher
01.2016 - 12.2017
Level 4 Certificate in Tourism - Tourism
MIT Manukau