Josephine Katu
Otahuhu,AUK
Summary
Detail-oriented Office Administrator with expertise in work order management and data entry. Managed daily operations across multiple inboxes, ensured accurate invoicing, and coordinated service scheduling for technicians. Led training initiatives while maintaining productivity in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Emergency Assistance Coordinator
First Rescue
Mount Wellington
11.2025 - Current
- Dispatched multiple service providers nationwide for timely roadside assistance delivery.
- Processed call-outs for roadside assistance across New Zealand, addressing needs from jumpstarts to towing.
- Coordinated property damage support by dispatching Jaes carpet cleaners and Sedgwick Property Assessors post-claim lodgements.
- Lodged claims across different platforms for IAG NZ & Innovation Group Australia
Service Coordinator
Just Life Group (Just Water)
Penrose, Auckland
09.2022 - 06.2025
- Managed incoming calls and inquiries from technicians and plumbers, ensuring timely responses to support operations.
- Generated detailed reports on leak notifications for insurance claims, facilitating accurate processing and resolution.
- Oversaw technicians' workload to ensure adherence to required completion dates, optimizing scheduling and resource allocation.
- Created detailed reports on Leak notifications for Insurance claims.
Customer Service Team Leader
Invacare Nz
Mt Wellington , Auckland
05.2020 - 08.2022
- Provided assistance to team members to foster a supportive work environment.
- Worked flexible hours, including weekends and early starts, to support team needs and ensure service continuity.
- Promoted a lively atmosphere by consistently demonstrating enthusiasm in a busy environment.
- Demonstrated respect and willingness to assist colleagues to foster a collaborative team environment.
- Worked flexible hours; often worked in the weekends and started earlier than start time.
Customer Service Representative
Invacare Nz
Mt Wellington , Auckland
02.2020 - 05.2020
- Learned new skills and applied them to daily tasks, enhancing overall team efficiency.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Cultivated courteous and effective working relationships with customers and team members.
- Provided excellent customer service to ensure satisfaction. and followed outlined steps of service.
Senior Customer Service Representative
Invacare Nz
Mt Wellington , Auckland
04.2014 - 08.2019
- Trained and directed new employees in call script use, conflict resolution, and data entry practices, enhancing customer satisfaction ratings.
- Processed, scheduled and executed customer orders for new and established customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Engaged clients in person and over phone to address questions and resolve complaints, improving overall client relations.
- Followed up with customers via phone and email to secure payments and coordinate service schedules, ensuring timely fulfillment of orders.
Rentals Warehouse Storeperson
Invacare Nz
Mt Wellington , Auckland
02.2007 - 04.2014
- Trained and directed new employees on call script use, conflict resolution, and data entry practices, enhancing customer satisfaction ratings.
- Engaged clients in person and over phone to answer questions and address complaints.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Engaged clients in person and over phone to address questions and resolve complaints, improving overall client experience.
- Followed up with customers via phone and email to secure payments and coordinate service scheduling, ensuring timely resolutions.
Education
NCEA Levels 1,2 & 3. -
Tangaroa College
AucklandSkills
- Emergency response
- Incident management
- Coordinating dispatch
- Service scheduling
- Work order management
- Schedule coordination
- Time Management
- Data entry
- Problem solving
- Attention to detail
- Crisis management
- Effective communication
Affiliations
- Love Karaoke
- Love Gaming (PlayStation)
- Love to Dance
- Love my family
References
References available upon request.
Timeline
Emergency Assistance Coordinator
First Rescue
11.2025 - Current
Service Coordinator
Just Life Group (Just Water)
09.2022 - 06.2025
Customer Service Team Leader
Invacare Nz
05.2020 - 08.2022
Customer Service Representative
Invacare Nz
02.2020 - 05.2020
Senior Customer Service Representative
Invacare Nz
04.2014 - 08.2019
Rentals Warehouse Storeperson
Invacare Nz
02.2007 - 04.2014
NCEA Levels 1,2 & 3. -
Tangaroa College