Danielle Bertazzon
Auckland
Summary
Smart and polished with dynamic interpersonal skills.
Known for excellent service and friendly, personable attitude.
Disciplined by nature with an interest in policy and procedures.
Organized and dependable with success at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Border Officer
Mbie
06.2023 - Current
- Demonstrated cultural sensitivity during interactions with diverse populations from around the world seeking entry into New Zealand
- Exemplified teamwork by collaborating effectively with colleagues, sharing knowledge and expertise to improve overall performance within the border
- Enhanced border security by effectively screening, processing, and interviewing travellers intending on entering NZ.
- Participated in ongoing professional development opportunities including trainings on new technologies, policy updates, or procedural changes affecting my duties as an Border Officer.
Immigration Officer
MBIE
09.2021 - 06.2023
- Validated immigration documents, asked questions and reported discrepancies to relevant departments for further review.
- Asked visitors prearranged chain of questions to collect information on visitors applying to enter New Zealand
- Processed and assessed visa applications to New Zealand
- Calibrated with senior team members including managers, techinical advisors and licensed immigration advisors to achieve favourable outcomes for high profile clients.
- Built relationships with internal and external departments while working under a priority setting for events that were economically and culturally important for New Zealand.
Long Haul Flight Attendant
Air New Zealand
01.2000 - 12.2020
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
Security Group
Air New Zealand
01.2008 - 06.2008
- Documented all security-related situations and submitted in-depth reports.
Fitness Instructor
Unitec Gymnasium
02.1997 - 12.1999
- Created weight training programs, set up equipment and provided detailed instructions.
- Guided clients in safe exercise, taking into account individualized physical limitations.
- Promoted health and wellness to class members by encouraging sustainable habits and consistency.
Education
Sports Science And Management
Unitec
AucklandSkills
- Public interaction
- Company culture and values
- Customer Satisfaction
- Problem resolution
- Critical Thinking
- Communications Strategies
- Time Management
Timeline
Border Officer
Mbie
06.2023 - Current
Immigration Officer
MBIE
09.2021 - 06.2023
Security Group
Air New Zealand
01.2008 - 06.2008
Long Haul Flight Attendant
Air New Zealand
01.2000 - 12.2020
Fitness Instructor
Unitec Gymnasium
02.1997 - 12.1999
Sports Science And Management
Unitec
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