Diego Valesi

• Facilitating passenger movements to New Zealand by using Legislation Instructions and Immigration Act 2009.
• Managed workload efficiently while prioritizing cases based on risk assessment criteria provided by the Captain.
• Developed strong analytical skills to identify patterns, trends, and potential threats related to the Immigration and Border Operations.
• Conducted interviews with visitors to New Zealand either off-shore or at the border to determine eligibility for entry.
• Language interpreter.

On Job Trainer for Air New Zealand and United Airlines check-in systems and products.

• Delivered comprehensive training sessions for new hires, ensuring a smooth onboarding process and enhanced productivity for Air New Zealand FOH Operations.
• Consistently received positive feedback from both trainees and management regarding the quality of instruction provided during job-training sessions.
• Created engaging training materials using various multimedia tools, enhancing the overall learning experience for participants.
• Provided on-going coaching and mentoring to new employees.

Operational leader for check-in areas.

• Regularly reviewed team performance metrics and conducted gap analysis to identify areas for improvement, coaching opportunities, or training needs.
• Generated great networks by maintaining strong relationships with internal and external stakeholders and consistently delivering high-quality services to our passengers.
• Championed the adoption of new technologies to improve service delivery capabilities and increase operational efficiency.
• Strengthened communication channels within the company by fostering open dialogue between departments and leadership levels, ultimately improving overall collaboration efforts in achieving shared objectives.
• Maintained overall safe work environment with employees to enforce Health and Safety procedures and reporting.
• Optimized customer experience by delivering superior services and effectively troubleshooting technical and passenger issues.

Air New Zealand Projects and Leadership Programs.

Project Awhina 2018 - Project Lead of the refurbished International check-in area.

• Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
• Implemented innovative solutions to overcome project challenges and address stakeholder concerns.

Project High Performance Engagement 2008 (HPE) - cost savings project for AKL International - pioneer group.

• Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
• Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.

Alumni - Mangopare Leadership Program 2021 - Strategy team member.

• Conducted workshops to address unconscious bias within the organization, increasing awareness and understanding among staff members.
• Reviewed existing policies and procedures from an inclusivity perspective; recommending changes as needed.

Te Ara Nui 2016 - Tutor for Air NZ Kapahaka Group.

• Organized cultural sensitivity trainings for employees, fostering an inclusive work culture.
• Promoted diversity and inclusion through the development of Te Ao Maori programs tailored to specific audiences and events.

• Led employee relations through effective communication, coaching, training, and development.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
• Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
• Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.

• Oversaw daily operations of the check-in area ensuring smooth workflow and timely completion of tasks and On Time Performance.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
• Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or flight disruptions.
• Developed and maintained relationships with internal and external stakeholders.
• Defined problem to identify, prioritize and select alternatives to solve issues and flight disruptions.
• Language interpreter.

• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Reduced customer complaints by promptly resolving issues and implementing effective solutions.
• Handled sensitive situations professionally, such as dealing with unruly passengers or medical emergencies onboard.
• Demonstrated adaptability and flexibility by successfully working with diverse teams, adjusting to various schedules, and handling unforeseen circumstances.

Air New Zealand and Qantas Premium check-in and gate agent.

• Facilitated the boarding process for passengers, maintaining an organized and efficient environment to meet OTP targets.
• Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Utilized strong problem-solving skills to quickly identify and address passenger issues.
• Language interpreter.