Danielle Kopke
Tuaranga,BOP
Summary
Hello i’m Danielle and i’m an energetic professional in Customer service, known for high productivity and efficient task completion. I possess specialised skills in customer service, order accuracy, and time management. I also excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. I am an experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimising performance, capable of managing projects and collaborating effectively with teams. I am committed to continuous learning and staying current with industry trends to contribute to organisational success. I am also an experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organised workspace. I am therefore safety-conscious with a strong work ethic and the ability to adapt to different environments and ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
BNT Automotive
Thames, WKO
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
Front of House Server
one3one
Paeroa, WKO
06.2024 - 09.2024
- Checked identification when necessary for age restricted products or services.
- Ensured compliance with food safety regulations and maintained a safe working environment.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Assisted in training new front-of-house staff on proper service techniques and procedures.
- Followed up with guests after their meal experience to ensure satisfaction was achieved.
- Demonstrated superior product knowledge by accurately describing menu items to guests.
- Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
- Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
- Processed payments at the end of each meal including cash, debit and credit transactions.
- Conducted regular inventories of supplies needed to ensure adequate stock levels were maintained.
- Completed LCQ certification
- Completed Gamble Host Responsibility Training
Processing Officer (including Fire Warden)
NZ Post
Paeroa , WKO
04.2024 - 06.2024
- Temporary work for NZ Post
- Ensured that all deadlines were met in accordance with established standards.
- Identified areas where improvements could be made in order to streamline processes.
- Sorted large volumes of frieght coming through regularly
- Trained and completed Fire Warden training
- Maintained accurate records of all fire drills, training sessions, and related activities.
Customer Service Representative
BP
Papamoa, Tauranga
01.2023 - 01.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Sales Assistant
Vans
Bayfair , Tauranga
07.2022 - 12.2022
- Performed regular price checks to ensure competitive pricing.
- Informed customers about current promotions and discounts.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Greeted customers and provided assistance with product selection.
- Processed orders accurately and efficiently using a POS system.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Resolved customer complaints in a timely manner.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Assisted in creating displays to promote products.
- Managed cash register transactions accurately and efficiently.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Education
Gambling Host Responsibility Training
07-2024
LQC Certification
06-2024
Level One And Two Completed -
Bethlehem College
Tauranga12-2021
Skills
- LCQ Certification
- Gamble Host Responsibility Training Certification
- Efficient service
- Professional Appearance
- Phone Etiquette
- Warm and Friendly
- Written Communication
- Conflict and Complaint Resolution
- Reliability
Timeline
Customer Service Representative
BNT Automotive
09.2024 - Current
Front of House Server
one3one
06.2024 - 09.2024
Processing Officer (including Fire Warden)
NZ Post
04.2024 - 06.2024
Customer Service Representative
BP
01.2023 - 01.2024
Sales Assistant
Vans
07.2022 - 12.2022
Gambling Host Responsibility Training
LQC Certification
Level One And Two Completed -
Bethlehem College