Danika Lee
Auckland,AUK
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Barista
Ara Cafe
CBD, Auckland
02.2025 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Placed orders with suppliers for delivery of products required for daily operations.
- Stocked shelves with ingredients needed to make coffee drinks.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
HR Manager
KCB WELLINGTON LTD
CBD, Wellington
03.2024 - Current
- Coordinated training programs for new employees and existing staff members.
- Responded promptly to employee inquiries about policies or procedures.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Fundraiser
Fundamental Worldwide
CBD, Auckland
10.2024 - 02.2025
- Cultivated relationships with new prospects through networking events, cold-calling, and emails.
- Raised awareness and attracted donors through marketing campaigns.
- Analyzed data related to past fundraising activities in order to improve future efforts.
Waitress
KCB WELLINGTON LTD
CBD, WELLINGTON
07.2021 - 10.2024
- Processed payments accurately using cash registers or POS systems.
- Developed positive relationships with regular customers through friendly conversation.
- Organized take-out orders efficiently according to customer requests.
Education
Liquor Controller Qualification -
NZ School of Food And Wine
Auckland, NZ03-2024
Personal Trainer Course -
NZIHF
Wellington, NZ02-2024
High School Diploma -
Hutt Valley High School
Wellington11-2023
Skills
- Communication skills
- Relationship management
- Time management
- Customer service
- Relationship building
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Chinese (Mandarin)
Limited
Accomplishments
- 2022 Wellington Golfer Of The Year
- 2021 College Golfer Of The Year
- 2019 North Island Women's Golf Champion
- 2019 NZ National Women's Golf Development Team Member
References
References available upon request.
Timeline
Barista
Ara Cafe
02.2025 - Current
Fundraiser
Fundamental Worldwide
10.2024 - 02.2025
HR Manager
KCB WELLINGTON LTD
03.2024 - Current
Waitress
KCB WELLINGTON LTD
07.2021 - 10.2024
Liquor Controller Qualification -
NZ School of Food And Wine
Personal Trainer Course -
NZIHF
High School Diploma -
Hutt Valley High School
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