Daphnne Piiti
Wellington
Summary
I am a friendly and enthusiastic person who is hardworking and focused on completing work quickly to consistently exceed targets. I find myself as a very reliable team member who loves taking on challenging tasks. I aim to make others happy in any workforce whether it be customers or my own team members. I am a respectful person who is very observant of her surroundings, so that everyone around me can feel comfortable.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Oaks Wellington Hotel
, Wellington
01.2023 - 06.2024
- Managed guest check-in and check-out procedures, reservations and payments.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Responded to guests, including email, telephone, and in-person inquiries.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Provided guest assistance and information regarding local attractions and points of interest.
- Balanced hotel accounts at end of each shift.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Completed financial audits on scheduled basis.
Factory Employee
Talley's
Auckland, East Tamaki
11.2021 - 02.2022
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
Warehouse Packer
DHL
Auckland, East Tamaki
11.2021 - 12.2021
- Created shipping labels to complete daily order processing.
- Organized items on racks, shelves and bins to maintain established order.
- Reviewed orders to verify products met specifications.
- Loaded merchandise into specific packages suited for product dimensions.
- Packed and loaded boxes into vehicles using care to prevent damage.
- Used protective equipment such as moving pads and plastic wrap to prevent product damage.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Devanner
DHL
Auckland, Auckland
11.2021 - 12.2021
- Observed proper lifting techniques and physical work practices.
- Communicated load, product or pallet issues to supervisor.
- Reconfigured inbound pallets to meet storage requirements.
- Loaded and unloaded materials to and from designated storage area.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Clerical Administrative Assistant
Middlemore Hospital
Auckland , Manukau
09.2018 - 09.2018
- My mother works here so I went along to gain work experience for a few weeks
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Handled client correspondence and tracked records to foster office efficiency.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
Bachelor of Arts - Criminology
Victoria University of Wellington
Wellington, WGN12-2025
Skills
- Multitasking and Time Management
- Fast learner
- Physically fit
- Great at adjusting to different situations
- Strategic
- Loves overcoming challenges
- Sporty
- Reliable
- Active listener
- Respectful and kind
Affiliations
- Part of a Volleyball Club (Wolves Wahine)
- Part of the Uni Volleyball Club (Victoria University)
Timeline
Guest Service Agent
Oaks Wellington Hotel
01.2023 - 06.2024
Factory Employee
Talley's
11.2021 - 02.2022
Warehouse Packer
DHL
11.2021 - 12.2021
Devanner
DHL
11.2021 - 12.2021
Clerical Administrative Assistant
Middlemore Hospital
09.2018 - 09.2018
Bachelor of Arts - Criminology
Victoria University of Wellington
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