Summary
Overview
Work History
Education
Skills
David
References
Timeline
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David Volpicelli

Karori,Wellington

Summary

Friendly and engaging Cashier at Woolworths with a history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Worked in retail for over a year now, confident in what I do and can achieve.

Overview

2
2
years of professional experience

Work History

Checkout Operator

Woolworths
Newtown , Wellington
03.2022 - Current
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer, for example, offering assistance to help find store items.
  • Answered store phone calls to provide general information and direct callers to desired departments.
  • Maintained work area and kept cash drawer organized.
  • Offered customers carry-out service at completion of transaction, for example, assisting elderly customers to get their shopping bags into their cars/trolleys.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Adhered to safety guidelines while operating cash registers and other equipment.
  • Communicated effectively with team members to ensure smooth operation of checkout lanes.
  • Kept abreast of new products, services, and promotions offered by Woolworths.
  • Helped with purchases and signed customers up for rewards program, for example, One Card/Everyday Rewards cards.
  • Performed opening and closing procedures for store registers as required.
  • Provided assistance to customers with product selection queries.
  • Informed customers about store policies, merchandise options and current promotions.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed special orders promptly according to customer requests.
  • Resolved customer complaints in a professional manner, for example customer complaints regarding the pricing of food issues.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Followed store policies regarding returns, refunds, discounts.
  • Checked personal identifications during alcohol and tobacco sales.

Education

High School Diploma -

Wellington College
Wellington

Skills

  • Guest Service
  • Team Contribution
  • Bagging Assistance
  • Money Handling
  • Complaint Resolution
  • Processing Payments
  • Display Setup

David

  • Currently finishing off my Real Estate certificate through Open Polytechnic, which is all going very well.
  • Love socializing with people, going out, having fun, gaining all new experiences.
  • Enjoy listening to music, and producing music in my spare time.

References

References available upon request.

Timeline

Checkout Operator

Woolworths
03.2022 - Current

High School Diploma -

Wellington College

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