Deepti Gurung
Queenstown,OTA
Summary
Developed excellent customer service and multitasking abilities in fast-paced food service environment, demonstrating efficient handling of high-volume tasks. Gained expertise in maintaining food safety standards. Experienced with food preparation in deli department. Utilizing effective communication and organizational skills to ensure smooth operations.
Overview
5
5
years of professional experience
Work History
Deli Assistant
New World Queenstown
02.2025 - Current
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Brewed coffee and tea and changed out drink station syrups.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
- Developed positive relationships with regular customers through attentive service and genuine conversation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Sliced meats and cheeses according to customer preferences, providing personalized service that encouraged repeat business.
- Learned other teammates' work tasks to train as backup.
- Completed milkshakes and ice cream desserts for customers.
Barista
Coffee Bagan
02.2020 - 03.2022
- Handled cash transactions efficiently, ensuring accuracy in accounting for sales and change given to customers.
- Received payment via cash, check, card, or mobile payment and processed promptly, resulting in Number% accuracy rate.
- Supported store management by participating in store-wide initiatives and attending staff meetings regularly.
- Worked closely with suppliers to ensure timely delivery of fresh ingredients for daily preparation.
Education
Prativa Higher Secondary School
NepalSkills
Reliable, fast learner, can work under pressure, friendly and positive attitude, eager to learn more
Timeline
Deli Assistant
New World Queenstown
02.2025 - Current
Barista
Coffee Bagan
02.2020 - 03.2022
Prativa Higher Secondary School