Denise Waihi
Feilding,MWT
Summary
Dynamic professional with extensive experience at Woolworth's Supermarket, excelling in customer service and team leadership. Proven track record in resolving conflicts and enhancing satisfaction, while effectively training and developing staff. Skilled in time management and complex problem-solving, fostering a collaborative environment that drives performance and engagement.
Overview
15
15
years of professional experience
Work History
Assistant Long Life Manager Nights
Woolworth's Supermarket
09.2024 - Current
- Managing Workflow
- Managed and motivated employees to be productive and engaged in work.
- Training New Hires
- Managing Team Schedules
- Reporting to Senior Management
- Evaluate Team performance and Providing Feedback
- Identify Training needs through observation and Guidance
- Identifying and applying Career Advancement Opportunities
- Ensure Safety and Security of Team Members are supported during the night shift
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Manager
Woolworth's Supermarket
03.2023 - 09.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of checkout operators, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Long Life Manager
Woolworth's Supermarket
09.2022 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
No Degree -
Fielding High School
FeildingSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
Accomplishments
- Forklift Licence -F Endorsed
- First Aid Certificate
- Mental first aider
- Liquor License
I Currently hold
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteTimeline
Assistant Long Life Manager Nights
Woolworth's Supermarket
09.2024 - Current
Customer Service Manager
Woolworth's Supermarket
03.2023 - 09.2024
Long Life Manager
Woolworth's Supermarket
09.2022 - 03.2023
No Degree -
Fielding High School
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