Destynee Williamson - Poutama
Dunedin,OTA
Summary
Personable manager with administrative skills dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in task prioritisation and schedule management.
Overview
10
10
years of professional experience
Work History
Venue Manager (Errick' Events Centre)
Mili Oxley-Lobo
Central, Dunedin
11.2023 - 12.2024
- Performed administrative tasks related to event planning such as tracking expenses, emails and pos systems.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Developed relationships with clients to ensure satisfaction and repeat business.
- Monitored inventory levels of items needed for events such as alcohol and glassware.
- Created budgets for each event based on estimated costs of beverages and staffing.
Facility Manager (Megazone Entertainment Centre)
Grant Collins
North Dunedin, Dunedin
10.2017 - 11.2023
- Managed database systems containing customer contact information.
- Managed office supplies inventory and placed orders when necessary.
- Developed and maintained filing systems for confidential documents and records.
- Composed letters, memos, reports, emails, presentations and other written correspondence for staff
- Prepared and submitted reports on facility operations, including budget updates.
- Supervised personnel responsible for maintaining groundskeeping activities at the facility.
- Recruited, trained, managed and evaluated performance of staff members involved in daily operations.
- Inspected buildings regularly to identify potential risks or hazards that may affect employee safety.
- Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
- Assisted in developing emergency response plans for natural disasters or other emergencies.
- Monitored inventory levels of supplies used in the facility's operations.
- Resolved customer complaints pertaining to facility-related matters quickly and effectively.
- Provided technical guidance to staff regarding facility operations and maintenance issues.
- Managed and directed facility staff by handling assignment delegation and timely completion.
- Maintained cleanliness and presentation standards to increase appeal of facility.
- Entered data into spreadsheets using Microsoft Excel and other similar programs.
- Created travel arrangements and distributed travel details to appropriate personnel.
Community Events Coordinator (Volunteer)
Valley Project
North East Valley , Dunedin
01.2016 - 07.2018
- Organised and coordinated events for the local community
- Coordinated logistics for all community events, including venue selection, catering, and decorations and health & safety protocols.
- Provided guidance and direction throughout the entire process of planning an event.
- Established relationships with local businesses in order to secure sponsorships for upcoming events.
- Supervised volunteers during events to ensure tasks were completed efficiently and effectively.
- Analysed past data related to attendee numbers at previous events in order to accurately forecast attendance at future events.
- Managed event budgets and worked with vendors to ensure cost-effectiveness.
- Researched potential venues for future events based on criteria such as size of space needed, budget restrictions, location accessibility.
- Ensured compliance with safety regulations during all stages of planning an event.
- Worked closely with other members of the team in order to ensure successful execution of every aspect of an event.
- Developed detailed timelines for each event which outlined deadlines for tasks that needed to be completed prior to day of event.
Activities Coordinator (Ross Home)
Presbyterian Support Otago
North East Valley , Dunedin
02.2016 - 11.2017
- Encouraged social interaction among residents through organised activities.
- Provided emotional support for residents struggling with mental health issues.
- Maintained accurate records of resident data such as progress notes
- Monitored changes in residents' physical condition or behavior patterns.
Care Provider (Ross Home)
Presbyterian Support Otago
North East Valley , Dunedin
02.2016 - 10.2017
- Provided personal care and companionship to elderly clients in their homes.
- Assessed client needs on an ongoing basis and reported any changes to the unit manager.
- Observed behavioral changes in clients and reported them to the appropriate personnel immediately.
- Developed trusting relationships with clients through active listening skills and compassionate understanding of individual needs.
- Followed prescribed care plans created by health professionals when providing services to each client.
- Maintained accurate records of client progress notes regarding physical condition, medication administration and overall well-being.
- Ensured that all safety protocols were followed while working with clients in their environment.
- Provided assistance with mobility issues by helping patients walk or transfer from one position to another safely.
- Engaged in conversation with clients to provide emotional support and mental stimulation.
Event Coordinator (Internship)
Heidi Renata (Innov8HQ)
Central , Dunedin
07.2016 - 12.2016
- Monitored budgeting process for events to ensure cost efficiency.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Developed event themes and concepts to ensure successful execution of events.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
- Managed logistics related to catering, entertainment, decorations for events.
- Collaborated with the owner to identify their goals and expectations from the event.
- Conducted post-event evaluations to measure success of the event.
Communications Officer (Te Roopū Māori)
University of Otago
North Dunedin, Dunedin
10.2014 - 11.2015
- Maintained communication circuits via Social Media, emails and news letters (monthly).
- Coordinated Ori Week events, Re-Ori Week events and Te Roopū Māori End of Year Celebration.
- Organised and provided Foodservice during exam prep periods.
- Initiated Te Roopū Māori: Ngā Rōpū Games
- Conducted and Chaired Ngā Rōpū Meetings
- Liased with Stakeholders to successfully secured funding for Events.
- Responsible for volunteer recruitment for events
- Supported the Executives with other events and meetings
- Provided a 'Welcoming' Environment for all Māori Students within Te Roopū Māori Facility.
- Collaborated with colleagues across departments to ensure consistent messaging throughout all channels.
- Evaluated effectiveness of existing communications programs and recommended improvements where necessary.
Education
Post Graduate Certificate - Events Management
Otago Polytechnic
Dunedin 02-2017
Postgraduate Diploma - Science
University of Otago
Dunedin 08-2015
Bachelor of Science - Human Nutrition
University of Otago
Dunedin12-2012
Skills
- Office administration
- Organising
- Attention to details
- Business correspondence
- Memo preparation
- Meeting planning
- Mail handling
- Filing
- Scheduling
- Calendaring
- Data entry documentation
- Records administration
- Cash deposit preparation
- Team collaboration
- Attendance record management
- Multi-task management
- Project planning
- Supervising staff
Interests
- Op Shopping
- Collecting retro/art deco items
- Herb gardening
- Playing pool
- Volunteering
- Dancing
References
- Grant Collins (Megazone Entertainment Center)
Job Position: Owner
Relationship: Previous Employer
Email: grant@megazone.co.nz
Mobile: 027 777 3322
- Michelle Marsh (Ross Home)
Job Position: Activities Manager
Relationship: Previous Manager
Mobile:021 158 9336
- Heidi Renata (Innov8HQ)
Job Position: Founder
Relationship: Mentor/Friend
Email:heidi@innov8hq.com
Mobile:021 443 439
Timeline
Venue Manager (Errick' Events Centre)
Mili Oxley-Lobo
11.2023 - 12.2024
Facility Manager (Megazone Entertainment Centre)
Grant Collins
10.2017 - 11.2023
Event Coordinator (Internship)
Heidi Renata (Innov8HQ)
07.2016 - 12.2016
Activities Coordinator (Ross Home)
Presbyterian Support Otago
02.2016 - 11.2017
Care Provider (Ross Home)
Presbyterian Support Otago
02.2016 - 10.2017
Community Events Coordinator (Volunteer)
Valley Project
01.2016 - 07.2018
Communications Officer (Te Roopū Māori)
University of Otago
10.2014 - 11.2015
Post Graduate Certificate - Events Management
Otago Polytechnic
Postgraduate Diploma - Science
University of Otago
Bachelor of Science - Human Nutrition
University of Otago