Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Referees
Timeline
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Dewet (De Wet) Olivier

Wellington,Paraparaumu

Summary

I am a highly efficient and organized person with a good teamwork mentality. Known for remaining calm under pressure, I bring a level-headed approach to challenges and excel in de-escalation scenarios. Fast learner and problem solver with great attention to detail. My communication skills, both verbal and written, have been instrumental in fostering cross-functional collaboration and ensuring seamless interactions.


Throughout my varied roles, I have demonstrated the ability to adapt swiftly to new environments, emphasizing my versatility and resilience. Eager to bring this unique blend of skills, to any challenging role, where I can contribute to a positive team dynamic and effectively navigate high-pressure situations.


I believe I would be a great addition to your existing service team and would like to be given the chance to demonstrate my dedication qualities.


I am a hard worker and I enjoy being around people and being a part of the community.

Overview

2
2
years of professional experience

Work History

Non-Emergency Call Taker

New Zealand Police
05.2023 - Current
  • Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
  • Streamlined call-taking process for increased productivity by implementing effective communication strategies.
  • Improved response times with thorough knowledge of company services and accurate information delivery.
  • Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
  • Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.
  • Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
  • Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
  • Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.

Cybersecurity Intern

ZX Security
11.2022 - 03.2023
  • Participated in penetration testing exercises to assess the effectiveness of current security measures and recommend improvements.
  • Made detailed reports on findings and how to resolve them.
  • Help setup new desks in the office.
  • Help maintain the hardware shed.

Apparel Specialist and Part Time Security

The Warehouse Group
04.2022 - 11.2022
  • Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
  • Streamlined inventory management through diligent tracking, organization, and replenishment of stock.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Carpet Cleaning Technician

Capitol ChemDry
12.2021 - 02.2022
  • Improved customer satisfaction by providing thorough and efficient carpet cleaning services.
  • Enhanced company reputation with consistent attention to detail in all carpet cleaning tasks.
  • Collaborated with team members to meet deadlines and ensure client satisfaction, working together efficiently on large-scale projects.
  • Boosted overall efficiency by maintaining clean and organized workspaces, enabling faster completion times without sacrificing quality.

Education

High School Diploma -

Aotea College
Porirua, NZ

Skills

  • Stress Tolerance
  • Complaint Handling
  • Call Prioritization
  • Computer Proficiency
  • Problem Solving
  • Time Management
  • Critical Thinking
  • Decision Making
  • Effective Communication
  • Active Listening
  • Attention to Detail
  • Empathy Display
  • Technical Support
  • Language Fluency
  • Emergency Response
  • Computer Skills
  • De-Escalation Techniques
  • Calm Under Pressure
  • Teamwork and Collaboration
  • System Implementation

Accomplishments

    2nd Place NZCSC - 2022

    New Zealand Cybersecurity Challenge place 2nd in my first ever event.


    Gold medal regional finalist in NSSCC cooking competition - 2021

    Gained a gold medal in the competition and our team qualified for the national event which got canceled due to covid.


    YooBee College - Ethical Hacking holiday Program - 2021


    YooBee College - Creative Excellence Award for Ethical Hacking - 2021


    Aotea College Trades Academy Cup - 2021


    International Award in Barista Skills by City and Guilds - 2020

    Passed with a Distinction - certified barista


Languages

Afrikaans
Native or Bilingual
English
Native or Bilingual

Referees

Barry Timms 

Owner - Capital Chemdry

022 150 1558


Linda Hollands

Manager - The Warehouse

027 471 1125


Simon Howard

Founder, Director & CTO - ZX Security

021 137 6823

Timeline

Non-Emergency Call Taker

New Zealand Police
05.2023 - Current

Cybersecurity Intern

ZX Security
11.2022 - 03.2023

Apparel Specialist and Part Time Security

The Warehouse Group
04.2022 - 11.2022

Carpet Cleaning Technician

Capitol ChemDry
12.2021 - 02.2022

High School Diploma -

Aotea College

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Dewet (De Wet) Olivier